Customer Service Call Center
Resume:
Patricia VenableTrainor
Rincon, GA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse CSR /Picker Packer
HHC Industries - Savannah, GA
January 2023 to December 2023
Pick material and pack according to orders, answer customer questions about orders and track shipments, train new employees, maintain supplies for packing stations, daily cycle counting, finding and indescrepencies in inventory
Store Manager
Dollar General - Springfield, GA
August 2022 to January 2023
• Opened and closed store
• Oversaw day to day store operations
• Provided excellent customer service to all customer in a timely manner
• Made bank deposits and money orders on behalf of General manager
• Coordinated, arranged and led sales calls
• Promoted to Assistant Manager after Hires on as assigned mgr
• Managed a group of team members
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing merchandise, special orders, inventory and advertisements for customers
• Trained new employees on store processes and procedures
• Coordinated schedules and assigned team member shifts
• Enforced company policies and procedures
Dept. Lead
Walmart - Hardeeville, SC
November 2021 to September 2022
Supervi se other employees within my department. Schedule and train new employees. See to all aspects of running depart
Online Grocery Pickup shopper/Customer Service Rep Walmart - Hanson, KY
November 2018 to December 2020
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Handled reservations
• Booked appointments for clients
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Customer Service Representative/assis
Parker's convenient store - Springfield, GA
April 2016 to January 2017
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Assisted customers via live chat
• Collected and documented orders
• Responsible for troubleshooting applications
• Responded to inquiries and issues
• Inventoried spreadsheets
• Operated the cash register
Customer Service Supervisor/Manager
Low Country Adventures - Savannah, GA
February 1989 to December 2013
Meet and greet customers, answer phones and direct calls, data entry, print and distribute daily and weekly reports, make appointments, assist sales office, schedule employees, daily deposits, enter purchase orders, print daily manifests, faxing, filing, ordering supplies, assist customers with needs and resolve problems they may have, any other duties as assigned
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Operated the cash register
Customer Service Representative/Shipping and Receiving Global Pigeon Supplies - Savannah, GA
February 2003 to October 2005
Pull merchandise according to shipping manifest, pack according to size and fragility for shipping out. Make sure packages were packed correctly for shipping. Enter into ups computer for pick up, answer phones, data entry, take orders, print shipping orders, give quotes, rum credit, answer and resolve any questions or concerns the customers had
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Processed loans
• Inventoried spreadsheets
• Operated the cash register
Hotel Front Desk Clerk/housekeeper
Hilton - Pooler, GA
April 2001 to August 2002
Clean and maintain rooms, front desk duties: check in guests, book reservations, answer phones, run credit, check out guests, set up breakfast bar area Customer Service Representative
Avis Budget Group - Savannah, GA
February 1994 to July 1995
• Meet & greet customers, check for reservations, assist with rentals, weekly inventory of cars, file rental agreements, check in returns, make reservations, give quotes, opening and closing duties, run credit, some clerical duties, even wash and clean cars when really busy, anything that was asked to help Receptionist, Customer Service
Southeastern Freight lines - Garden City, GA
March 1992 to June 1993
Greet customers, answer phones, distribute calls, scedule pick ups and deliveries, track shipments, assist customers with requests and questions, resolve problems for customers, filing, faxing, printing shipping manifests, assist dispatch when needed manifests, all other office duties
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Education
Bachelor's in Industrial & Organizational Psychology Post University - Waterbury, CT
March 2022 to Present
High school diploma
Skills
• scheduling
• Management
• Store Management Experience
• Cash Handling
• Computer skills
• Assistant Manager Experience
• Planograms
• Account Management
• POS
• Driving
• Payroll
• Merchandising
• Leadership
• Purchasing
• Accounts Payable
• Warehouse Management
• Live Chat
• Hotel experience
• Team Management
• Accounts Receivable
• Administrative Experience
• Microsoft Outlook
• Office Management
• Pricing
• Data entry
• and anything else asked of me
• Retail Sales
• QuickBooks
• Warehouse management system
• Time management
• Warehouse Experience
• Retail Management
• Microsoft Word
• English
• Inventory Control
• Sales
• like bookkeeping
• Food
• Customer Service
• Profit & Loss
• Order Entry
• Shipping & Receiving
• Freight Experience
• Order entry
• Store management
• Assembly
• Freight
• Warehouse management system
• Merchandising
• Transportation management systems
• Customer service
• Retail sales
• POS
• Clerical experience
• Pricing
• Windows
• Remote access software
• Analysis skills
• Restaurant experience
• Profit & loss
• Team management
• Office management
• Account management
• Hotel experience
• Cash handling
• Cash register
• Planograms
• POS
• Store management
• Customer service
• Retail sales
• Merchandising
• Pricing
• Hotel experience
• Front desk
• Leadership
• Clerical experience
• Problem management
• Accounts receivable
Certifications and Licenses
Driver's License
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