ANGEL DANIELS

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PROFESSIONAL SUMMARY

Personable Office Administrator with 1 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

SKILLS

Meeting coordination

MS Office

Inbound Phone Call Handling

Financial Services Support

Office administration

Time management

Office management

Administrative support

Ethics-focused

Business administration

Processing expenses

Scheduling

Managing Office Supply Inventory

Expense reporting

Budgeting

Customer Satisfaction

Crew Support

Customer Needs Assessments

WORK HISTORY

07/2022 - 02/2023

Traffic Control Technician

Four Hat - Fayetteville, GA

Assembled signs and cones to direct traffic through construction sites. Placed cones, signs and barrels to keep vehicles out of dangerous spaces. Directed traffic in construction sites to maintain safe conditions for workers and motorists. Trained new traffic controllers to properly use traffic control devices and apply best practices. Communicated with team members using hand signals and radios. Conducted routine maintenance checks on traffic control devices to manage wear and tear. Educated public on traffic laws and safety regulations to maintain order and enforce compliance. Maintained traffic control plans for proper management of traffic during construction and events. Atlanta, GA 30318 678-***-**** ad1586@r.postjobfree.com Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.

Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition. Installed and maintained road markings to clearly define lanes and enhance road safety. Investigated accidents and traffic violations to determine causes and severity. 08/2020 - 06/2022

Medical Warehouse Clerk

National Computing Group - Marietta, GA

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Completed cycle counts and monthly inventory.

Compared shipments received with purchase orders to cross-reference goods ordered with goods received.

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols. Inspected merchandise and sent damaged pieces for repair before shipment. Reviewed order data to verify transactions and shipping dates. Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Verified orders by comparing names and quantity of items packaged with shipping documents. 07/2018 - 04/2020

Office Administrator

Park N Fly

Delivered clerical support by handling range of routine and special requirements. Supported Park N Fly s with proactive correspondence management, document coordination and customer relations.

Trained new employees on administrative procedures, company policies and performance standards. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Worked with upper management to complete complex projects on tight budgets within specific timelines. Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.

Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy. Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll. Kept detailed records of supplies and office equipment use to budget and make orders for new supplies. Tracked office supplies and restocked low items to keep team members on-task and productive. Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.

Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. 06/2017 - 07/2018

Sales Associate

Home Depot - Smyrna, GA

Tracked down hard-to-find merchandise at diverse locations. Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Logged reports, expenses, receipts and sales documents into digital database. Organized showroom accessories and restocked shelves through [Action] and [Action]. Built and maintained relationships with new and existing clients while providing high level of expertise. Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Assigned tasks, reviewed performance and devised improvement plans or corrections. Supported loss prevention goals by monitoring shopper behavior. Supported exchange of feedback and communication between management and associates. Oversaw project planning, schedule management and customer relations. 08/2017 - 09/2018

E-Commerce Specialist

DHL Supply Chain

Interacted with and sold to e-commerce customers and delivered prompt and courteous service. Completed up to 1675 sales and shipments every week. Tracked inventory and reviewed retail trends with Microsoft Excel spreadsheets in order to make timely and proactive business decisions.

Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Responded to customer issues and resolved complaints by leveraging expert knowledge. Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts. Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.

Maintained working knowledge of company products, services and promotions. Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.

Educated and engaged customers through product demonstrations via video software. Actively listened to customers' requests, confirming full understanding before addressing concerns. 08/2014 - 02/2017

Cafeteria Assistant

Sodexo Food Service

Monitored food temperatures to comply with safety regulations. Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Cleaned and sanitized surfaces, tools, and equipment. Prepared ingredients and recipe components ahead of time. Inspected appliances, commercial fryers, and ovens to verify proper working order. Fulfilled customer orders while complying with pricing, packaging, and weighing procedures. Restocked condiments, beverages, and utensils per expected use levels. Served food according to temperature, safety, and presentation guidelines. 02/2007 - 11/2016

Assistant Manager

Family Dollar

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Increased sales revenues by promoting complementary products and educating customers about store promotions.

07/2023 - 11/2023

Merchandiser

General Wholesale Beer - Atlanta, GA

Removed damaged, out-of-code, not-in-set and discontinued items from displays. Answered customer questions regarding store merchandise, department information, and pricing. Verified products appeared at correct locations in proper quantities. Completed efficient store resets to prepare store for special promotions and seasonal updates. Organized store merchandise racks by size, style, and color. Developed merchandising strategy to efficiently move overstock. Inspected merchandise for quality and arranged proper display location on floor. Monitored inventory levels and kept adequate stock in product displays on sales floor. Collaborated with store managers to devise store layouts and establish aesthetic appeal. EDUCATION

05/2003

High School Diploma

Fredrick Douglas High School - 225 Hamilton E Holmes Nw ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

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