Customer Service Agent
Resume:
ARBAZ
WAVEKAR
About Me
To secure a responsible position in an
organization where proven skills and
experience could be used productively to
enhance Career Development,
Professional Growth, and lead to mutual
benefits for the organization and the
individual.
Personal Details
*********@*****.***
Doha – Qatar
DATE OF BIRTH: 26/07/1996
PASSPORT NO: N2480086
QID NO: 296******** TRANSFERABLE
Experience
JUMBO ELECTRONICS WLL (LG)
HVAC Coordinator Service And Procurement – Feb 2022 to Present
Maintains knowledge of technical and trends.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding technical, tendering, and similar concerns.
Performs other related duties as assigned.
Communicating and understanding customers’ queries about internal or external problems with the product and reporting the same.
Preparing service quotation and follow-up with client. Preparing parts estimation and follow-up for the further process. Interact with technician for their daily jobs and prepare closer reports and update to manager with proper documentation. Preparing AMC contract with customers.
Submit a bid for project tenders.
Oversee raw materials procurement processes, ensuring appropriate remittance and delivery
Complete other irregular tasks assigned by manager. Build relationships with existing vendors and identify new vendors to service emerging needs
Identify procurement processes to be improved or made more efficient
Create and oversee KPI tracking and reporting
Work with project managers to ensure materials availability QATAR AIRWAYS
Customer Service Agent - Nov 2019 to Dec 2021
Represent the airline to its passengers and assist passengers in ticket sales and reservations including.
reservation changes
Passenger check-in includes the movement of checked baggage. Provide airline information to passengers as required. Greet passengers as they enter the terminal and provide directions to the airline ticket counters.
Assist in passenger boarding.
Assist in preparation and completion of all paperwork associated with the aircraft movement.
complete all computer-based training and on job training within the 60-day timeframe upon hire.
monthly computer-based training.
Perform related tasks as required.
Skills Summary
EDUCATION
B.COM Completed from University of
Mumbai in 2020 (Finance & Auditing)
IATA Passed from (Thomas Cook
Institute Center of Learning)
Diploma in IOSH in managing health
and safety.
From Leader straining Centre, Doha 2020
Diploma in Safety Officer in managing
health and safety.
From Leader straining Centre, Doha 2021.
Training in Airside Safety Awareness.
From Hamad International Airport, Doha
2021.
Training in Basic Safety Awareness.
From Qatar Airways, Doha 2019.
Training in Cybersecurity Awareness.
From Qatar Airways, Doha 2021.
Training in Data Protection & Privacy
Awareness.
From Qatar Airways, Doha 2021.
Training in Fire Extinguishers.
From Qatar Airways, Doha 2021.
Training in General Security Awareness.
From Hamad International Airport, Doha
2019.
Training in Handling Bomb Threat Calls.
From Qatar Airways, Doha 2021.
CELEBI NAS AIRPORTSERVICE PVT. LTD.
Lead Customer Service Agent: From July 2014 to 2019 March Act as a mentor to team members.
Arrange for underutilized resources to be re-deployed at gates and counters.
Assist passengers with flight connections.
Carry out safety and security checks.
Develop day-to-day manpower plans to assign agents and officers.
Ensure safety and security standards.
Handle dissatisfied customers or passengers at the counters, gates or in the aircraft before door closures.
Investigate reasons for breaches in safety and security standards. Manage staff conflicts and grievances.
Provide coaching and feedback to improve team performance. Provide on-the-job training to enhance the capabilities of team members.
Recommend improvements and new processes to enhance customer services.
Report self-service systems and equipment flaws to initiate service improvements.
Resolve unique customer situations.
SAP
Management Skills
Creativity
Negotiation
Critical Thinking
Leadership
Business Development
Persuasiveness
Microsoft Office 365 & Google
Workspace
Excellent multitasking ability
Strong listening and
communication abilities
Analytical skills
Prepared monthly reports on
customer satisfaction (scores 90–
98% consistently).
Training in Safety Management System.
From Qatar Airways, Doha 2021.
Contact this candidate