Amy Heersche

Boulder Creek, CA

510-***-****

ad157f@r.postjobfree.com

https://www.linkedin.com/in/amy-heersche/

Project Professional

OBJECTIVE

MBA-prepared project management professional with more than 8+ years of experience and a proven ability to implement projects of various sizes and scope. Particularly successful in taking on unstructured or complex new projects and guiding them from start to finish. Skilled in breaking down technical information into easy-to-understand communications, helping to quickly train and engage all stakeholders. Consistently commended for leadership, initiative, and the ability to complete projects on time and within budget.

EDUCATION

SKILLS

Western Governors University – Remote, CA

MBA, 2023

University of Phoenix – Remote, CA

Bachelor of Science in Human Resource Management, 2015

Expert in Microsoft Office, with a focus on Excel

Proficient data mining analytics

Assistant project management

Salesforce specialist

Expert in Google Drive services

Proficient with SaaS, ERP, and CRM applications

Web and tech-savvy, require little to no training

Exposure to HRIS, HRMS, ATS, and payroll systems

Adept in medical billing and coding

Skilful time management and self-regulation

PROFESSIONAL EXPERIENCE

Novanta – Remote, CA

HR Coordinator & Assistant to TA management, 5/2022 –2/2023

Executed complex project management while completing daily tasks in HR functions

Led Internship program management including but not limited to recruiting event planning, in-person and virtual internship event planning, POC for all internship communications, and managed 80+ intern onboarding/offboarding and recruitment

Supported an extensive team of recruiters with scheduling complex hybrid interviews while providing an exceptional candidate experience

Interview scheduling types including phone, videoconferencing (MS Teams), and onsite interview coordination

Coordinated special Talent Acquisition projects and programs including generating ad hoc reports like Gantt charts, community partnerships, in-person recruiting events, and the college and university program

Coordinated employment offer letters with management and extended offer letters to approved candidates

Completed background checks to facilitate the hiring and onboarding of employees, Prepare and send congratulatory letters to new, full-time hires as assigned

Waymo – Remote, CA

Recruiting Coordinator, 10/2021 – 3/2022

Full-cycle recruiting coordination with 150+ candidate conversion to full-time employees

Support 10+ Recruiters, 20+ Sourcers, and multiple Hiring Teams (Business Operations, Hardware, Product, and University Recruiting) to ensure effective communication channels, scheduling 235+ interviews on a monthly

Track candidate progress in Greenhouse and coordinate technical and non-technical interviews using Google Meet, Calendly, Pana, Byteboard, and CoderPad

Conduct heavy email communication with candidates and relevant stakeholders, ensuring an exceptional candidate experience and providing updates regarding their application and interview status expeditiously

Maintain utmost discretion when dealing with sensitive information PII

Thrivers on the Move – Remote, CA

Human Resources and Public Relations Coordinator - Intern, 9/2021 – 1/2022

Trained with unconscious bias and its effect on recruiting and hiring

Developed and analyzed reports and projections regarding market trends in diversity, recruiting, and immigration

Exceptional stakeholder relationship building, consulting, and influencing demonstrated across diverse situations and contexts

Implemented local employment branding, as well as marketing campaigns

Delivered available, diverse, qualified sourcing pools for management to screen talent and prepare candidate slates

Drove brand awareness and the candidate value proposition to reinforce the company as an employer of choice

Executed branding, marketing, and outreach, as well as social media strategies through collaboration and partnership with various stakeholders. These include Talent Acquisition, Talent and Organizational Capability, Communications and Community Relations, Corporate Talent Acquisition, Media and Marketing, Workforce Strategy, Diversity and Inclusion, and Compensation.

Utilized Boolean Search Strings for sourcing needs

Arcadis – Remote, CA

Data/Packet Manager, 10/2020 – 9/2021

Managed a team of 4 Data/Packet Managers and 6 Data Clerks to delegate tasks that streamline the process of 200+ data points

Created documents such as correspondence, drafts, memos, and emails, and prepared 3+ reports for weekly reporting and meetings with other management teams

Worked alongside FEMA on high-level projects, supporting their teams throughout CA including – geologists, arborists, environmental scientists, tribal leaders, and archaeologists

Assist in the review, monitoring, and report on problems, and discrepancies with field work, location, and data analyst

Compile and produce a variety of status reports for management

Pultegroup – Pleasanton - Hybrid, CA

Sales & Office Administrator LPA, 6/2019 – 5/2020

Promoted to sales and office admin plus added to the Lead Program Administrator team in less than 4 months.

Digitized sales admin processes to increase visibility while leading a sales team of 25 people

Reduced paper, and supply costs by 10% saving up to $3000 per year, and increased efficiency between departments.

Recorded, transcribed, and led monthly meetings

Provided logistics of office supplies and meal perks while being careful to adhere to and stay below budget expectations

Invited to participate in and lead office morale and party committee increasing morale by 25%

Managed travel and expense reports for department team members plus scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers

Greeted visitors and assisted them with finding the appropriate person or schedule an appointment. Answered upwards of 20 phone calls daily, taking detailed messages

Processed invoices and utility bills for 9+ communities and all office-related invoices for maintenance

Work on Special Projects as assigned

Genentech – South San Francisco, CA

Reimbursement Specialist & Case Manager, 9/2018 – 3/2019

Maintained accurate insurance plan and product knowledge

Answered high-volume inbound and made outbound calls from patients upward of 100 calls daily

Consistent up-to-date training on medical technologies and specific drug usage

Developed relationships with 100's of new and existing patients and typically exceeded task goals by 30% weekly

California Bank of Commerce – San Jose, CA

Account Manager - Collections, 1/2018 – 5/2018

Loan and finance collections project management extended to work on additional projects

Consistently improved customer satisfaction through expert use of conflict resolution and engaging all issues at the lowest level possible, immediately determining a resolution before the problem escalated

Daily AR/AP practices, ad hoc reporting, check ledger processing

Managed and ensured proper handling and care of 267+ client accounts with collections of upwards of $100,000 weekly to get the branch back on track

Additional work Experience

ClickAway – Los Altos, California

Inventory Data Specialist, 1/2017 – 1/2018

MLSListings, Inc. - Sunnyvale, California

Billing Specialist, 7/2016 – 10/2016

ADSI, Inc. - Fremont, California

Accounts Receivable Clerk, 1/2014 – 1/2015

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