MJ Maria Johns

McKees Rocks, PA ***** 412-***-**** ad155l@r.postjobfree.com

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS Business Administration

Project Management

Contract Management

Operations Management

Budget Control

Hiring and Retention

Budgeting and Forecasting

Schedule Management

Inventory Management

WORK HISTORY EVENT & CATERING OPERATIONS DIRECTOR 10/2022 to CURRENT Culinaire International Pittsburgh, PA

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Established departmental performance goals and provided feedback for underperforming areas.

Oversaw supply chain functions to verify inventory levels and budget adherence.

Increased company revenue by streamlining processes and implementing cost-saving measures.

Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale. Trained new employees on proper protocols and customer service standards.

Assisted in recruiting, hiring and training of team members. Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Reduced overtime by 100% by restructuring employee schedules Mentored and supervised diverse workforce, managing scheduling, supervision and performance management

BANQUET MANAGER 03/2007 to CURRENT

Levy Restaurants Travel

Enhanced banquet operations by streamlining communication between kitchen and service staff.

Increased guest satisfaction by anticipating needs and providing exceptional service during events.

Coordinated with vendors to provide seamless event experiences, from setup to teardown.

Maintained a safe working environment by enforcing health and safety standards among staff members.

Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.

Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.

Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Oversaw timeliness and quality of food delivery at high-volume events. Delegated tasks to staff members to maximize production under tight deadlines.

Hired and trained new employees, demonstrating best methods for serving clients and guests.

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Developed comprehensive training programs for staff to improve service quality and efficiency.

SALON MANAGER 02/2004 to 05/2014

Regis Hair Salon Pittsburgh, PA

Oversaw salon employee performance, facility cleanliness, and sales. Handled employee scheduling and coverage needs during business hours. Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Managed cash flow, business transactions, banking, and accounting processes.

Controlled inventory by tracking expenses, purchases, and shelf stock. Coached and trained employees to optimize performance and achieve demanding business objectives.

Maintained general appointment calendar and set shift schedules. Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

Scheduled employees to maintain adequate coverage during business hours.

Increased staff productivity by providing ongoing training, motivation, and performance evaluations.

EDUCATION Baber License Barbering 04/2016

Barber School of Pittsburgh, Pittsburgh, PA

Cosmetology License Cosmetology 05/2002

Pittsburgh Beauty Academy, Pittsburgh, PA

High School Diploma 06/2001

Langley High School, Pittsburgh, PA

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