Customer Service General Manager

ARMANDO ROBLES

ad153y@r.postjobfree.com 951-***-**** Corona, CA 92882

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills

Business Development

Customer Relationship Management

Schedule Management

Operations Oversight

Bilingual-Spanish-English

Staff Supervision

Sales

Customer Retention

Distribution Management

Vendor Sourcing

Team Building

Vendor Relationships

Community Outreach

Profit Generation

Team Player

Staff Training

Operations Management

Problem Resolution

Budget Coordination

Budgeting and Cost Control Strategies

Supervision and Training

Bilingual

Vendor Partnerships

Employee Scheduling

Client Relations

Purchasing

Experience

Ambridge Hospitality Tustin, CA

General Manager

04/2007 - 06/2023

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Coordinated training activities for employees to ensure compliance with company policies and procedures.

Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Assisted in the recruitment process by interviewing potential candidates for open positions.

Trained employees on duties, policies and procedures.

Supervised employees through planning, assignments and direction.

Administered employee discipline through verbal and written warnings.

Designed sales and service strategies to improve revenue and retention.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Forecasted customer demand to set prices or credit terms for goods or services.

Badalian Enterprises, Inc Anaheim, CA

Guest Relations Manager

05/1994 - 04/2007

Developed and implemented customer service policies and procedures for Guest Relations team.

Facilitated guest feedback surveys to identify areas of improvement in customer service.

Resolved escalated customer complaints professionally and efficiently.

Coordinated with other departments to ensure seamless customer experience across all touchpoints.

Assisted guests with inquiries regarding hotel amenities, local attractions, transportation options.

Managed inventory levels of supplies used by front desk staff or housekeeping teams.

Improved guest service by providing staff guidance, feedback and individual coaching.

Badalian Enterprises, Inc Anaheim, CA

Operations Manager

03/1988 - 05/1994

Developed and implemented operational procedures to ensure quality standards are met.

Monitored and improved efficiency of processes, team performance, and customer service.

Directed operations staff by providing guidance, training, and support in order to meet company objectives.

. Manage and coordinate Housekeeping and Maintenance Departments.

Performed cost analysis for various projects to determine budget requirements.

Maintained accurate inventory records to track stock levels and minimize costs.

Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Travelodge Ontario, CA

Assistant General Manager

03/1987 - 02/1988

Managed daily operations of the property, including scheduling and supervising staff.

Ensured that customer service standards were met or exceeded at all times.

Developed and implemented effective strategies to maximize sales and profits.

Inspect property, coordinate daily activities with all departments.

Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Assisted in the recruitment process by conducting interviews with prospective candidates.

Communicated regularly with suppliers regarding product delivery timelines, pricing information.

Motivated and led team members to work together to achieve targets.

Managed store cash intake with high accuracy and prepared daily bank deposits.

Education and Training

Training Hub Online Course

Yearly Sexual Harassment Courses

03/2023

ITT Technical Institute - Tijuana, B. C. Mexico Tijuana, Mexico

Bachelor On Industrial Relations in Human Relations

06/1986

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