Customer Service Call Center
Resume:
Michelle Washington
Mobile, AL *****
*********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Representative
AT&T - Mobile, AL
March 2022 to Present
handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers ex
Customer Service
Wells Fargo - Mobile, AL
April 2021 to March 2022
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints.
• Open new customer accounts.
Donor Technician
BioLife Plasma Services - Mobile, AL
April 2021 to February 2022
• My responsibility was to take the Patient weight, height, blood pressure, check there hemoglobin level, and protein level after checking everything I have to enter it in out date base to ensure patient was eligible to donate plasma.
Eye Technician
EyeCare Services Partners
March 2020 to June 2020
My job was to performs a range of duties which includes preparing the patient to see Attending Physician (preliminary exam, medical history, & testing), preparation of examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications Cashier
Circle K
September 2018 to October 2019
• To provided customer service,money order,handle cash and to maintain the store on my shift to make sure the customer have the best experience
Customer Service Representative
Alorica
November 2016 to April 2017
We provided customer service for an average of 150 calls per day, answering customer inquiries, and solving problems.
Guaranteed positive customer experiences and resolved all customers’ complaints. Directed calls to appropriate individuals and departments. Build long-term customer relationships.
Process debit card, credit cards, and checks for payments. Cashier/Customer Service
Walmart
February 2015 to July 2016
I was responsible for answering the phone,help customer make bill payment, handle cash, refunds, and make sure the customer was happy.
Teacher
Jubliee daycare
June 2006 to March 2012
Supervisor and teach a classroom of children. Plan lesson,teach basic skills, classroom group time to teach numbers, counting, sound, ABC,smells, physical anatomy including not limited to involving songs. Teach the ability to communicate or interact effective in a friendly way. Most importantly providing my class with lot of love,hugs,and smiles.
Education
Obtaining a degree in medical
Virginia college mobile - Mobile, AL
January 2012 to August 2012
High school diploma
Cf Vigor High School - Mobile, AL
September 1999 to May 2004
Skills
• Technical support
• Typing
• Teaching
• Classroom Management
• Medical Terminology
• Medical Coding
• Medical Billing
• Childcare
• Help Desk
• Medical Records
• Medical Office Experience
• Customer service
• English
• Communication skills
• Blood sampling
Certifications and Licenses
Teaching Certification
Contact this candidate