Ira Burrell-Scrivens

ad153l@r.postjobfree.com

909-***-****

SUMMARY:

Experienced Quality Assurance/ dispatcher/customer service coordinator with strong experience in creating the service calls and scheduling to dispatch orders to service technicians and dispatching service technicians and equipment from Service Center.

Hands on experience in data entry and update online service requests from customers and repair technician, received high volume incoming calls for request work orders to be repair by technicians daily.

Strong experience in preparing productivity reports of missed orders and time logs daily, called central offices to verify cables and pairs to work service orders.

SKILLS:

Proficient in TMA, SAP, AWAS, NOCV.

MS Word, MS Excel, MS Access, Power Point, Lotus Notes, Internet Explorer, Outlook.

People Software, IVAPP, and Work Brain System.

EDUCATION:

AS, Business Administration, Bakersfield College, Bakersfield, CA

High School Diploma, Foothill High School, Bakersfield, CA.

PROFESSIONAL EXPERIENCE:

Amazon LLC Warehouse, San Bernardino, CA Feb 2019- Present

Quality Assurance/Sorter – Part time

Recounts product before shipment to ensure accuracy

Use RF scanner to verify the products and bar codes

Input the necessary data into the computer of any discrepancy

LulaRoe LLC Warehouse, Fontana, CA Sep 2016 – Jun 2022

Quality Assurance/RFID Clerk

Select, identifies, verifies, packages, labels and places products for shipping

Use a computer to make RFID labels for all the products to be processed and curated daily

Check, and scanned all labels before assigning to Leads

Recounts product before shipment to ensure accuracy

Labels and addresses product as required

LuLaRoe LLC Warehouse, Corona, CA Feb 2016 - Aug 2016

Switchboard Operator/CSR

Answers high volume incoming calls, from customers and consultants regarding inventory orders, invoices, billing, checks.

Handled inbound and outbound calls

Handled 60+ calls a day

Take messages, transferring calls to the appropriate departments. Handle escalated calls and forward messages to Lead Supervisor.

Communicate with customers via phone, email and chat.

Page 2 0f 2 Ira Burrell-Scrivens’ Resume

Work in a fast-paced environment and process customer orders and inquiries.

Solve customer problems and find best possible solutions.

Help customers navigate Lularoe's website and place orders online.

Provide knowledgeable answers to questions about products, pricing and availability.

Respond to shipping inquiries and answer order status questions.

Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Verizon FiOS DRC, ADEX Telecom - Monrovia, CA Oct 2015 - Jan 2016

Dispatcher

Use a computer to receive aims chats/calls to assign override codes to change due date to Service Technicians and Customer Service Representatives.

Verify orders to see if burial drops were placed.

Transfer Customer Service Representatives to RWS the burial drop dept to follow up on release due date for the service orders.

L'Oreal Salon, Manpower - Valencia, CA Feb 2015 - Mar 2015

CSR

Receive high volume calls up to 30 - 50 calls daily.

Request to have missing products restock and shipped from the warehouse.

Key data into SAP system for all orders for processing invoices, to resolve issues, damaged product, or have not received shipment. Take orders over the phone from salon orders or licensed cosmetologists, or consultants

Verizon FiOS DRC, ADEX Telecom - Monrovia, CA Dec 2012 - Aug 2013

Dispatcher

Use computer to create the service calls and schedule to dispatch orders to Service Technicians.

Follow up in the computer to maintain contact with Service Technicians and customers while on duty to ensure orders are completed.

Use computer to gathers pertinent information to determine type of equipment,

Receive high volume calls daily from customer and technicians.

Dispatch Service Technicians and the equipment from Service Center or diverts equipment in route,

Call Central Offices to verify cables and pairs to work service orders.

Contact this candidate