Health Care Front Desk
Resume:
Emily Ontiveros Marana, AZ *****
******************@*****.**
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EXPERIENCE
MHC Health Care, 13395 N Marana Main Street, Marana, AZ 85653 — Scheduling Specialist
March 2023 - PRESENT
● Scheduling, rescheduling, and canceling patient appointments as required.
● Answering patients’ questions regarding basic medical tests and procedures.
● Providing instructions to patients to ensure that they are prepared for examinations and procedures.
● Confirming patient appointments.
● Courteously receiving incoming telephone calls and taking messages as needed.
● Explaining financial requirements and obligations to patients and entering payments into the practice management system.
● Scheduling referral appointments and follow-ups.
● Verifying insurance details and informing patients of un-covered fees.
● Filing documents and organizing supplies.
MHC Health Care Obstetrics & Women’s Health, 2055 W Hospital Dr #115, Tucson, AZ 85704— Front Desk Receptionist May 2022 - March 2023
● Makes daily reminder calls for future services/appointments.
● Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
● Opens, closes and balances daily batches.
● Greets and checks in patients in a courteous, friendly and professional manner.
● Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.
● Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.
● Checks patient out in PMS and schedules appropriate follow-up appointments.
● Calls patients to schedule or reschedule any appointments. Express Factory Outlet, 6401 Marana Center Blvd, Marana, AZ 85742 — Sales Lead
July 2021 - November 2021
● Increased revenue by developing customer relationships, leading to substantial sales growth.
● Set a high bar for customer service and trained staff in consultative sales techniques.
● Delegated work and assignments, giving clear direction and verifying execution.
● Created and implemented departmental objectives and drove performance to meet KPIs for each quarter.
SKILLS
● Organization and
Recordkeeping
Data entry
● Billing and payments
● Multi-line phone
system
● Member account
management
● Good communication
skills
● Multitasking skills
● Quick learner
LANGUAGES
● Spanish
● English
● Resolved customer complaints and made sure customers received needed services from the company.
● Used POS system to complete orders and process payments for purchases.
● Processed special customer requests for backorder items, refunds, and exchanges.
● Trained sales team members in policies, procedures, and strategies for maximizing store profits.
EDUCATION
Glendale High School, 6216 North Glendale Avenue,
Glendale, AZ 85301 — High School Diploma
August 2015 - May 2019.
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