RUTHERFORD THOMAS

**** ** ** ***. #**** Pompano Beach, FL 33069 I 305-***-**** ad152g@r.postjobfree.com

Objectives

To obtain a challenging position with a company that will allow me to expand my knowledge in the IT industry, while utilizing my experiences for professional growth and to effectively communicate, establish, and maintain a positive customer relationship while demonstrating the ability to resolved and to articulate relevant information in an organized and concise manner.

EMPLOYMENT HISTORY AND RESPONSIBILITIES

LAN Administrator Florida Power & Light 08/2019—09/2023

•Setting up user profiles, device configuration & management, applying system security patches and other system admin duties

•Assist in the support of the VMWare ESXi clustered server environment running on Dell computers

•Assist with the implementation & support of network infrastructure including routers, switches, VPN Application and Firewalls

•Monitoring network health with Manage Engine Netflow Analyzer & OpManager

•Completing special desktop/laptop builds and standard image loads and deployment to the environment

•Supporting phone network by making changes & creating user phone profile using Cisco Unified Communications Manager

•Creating and assigning users to groups in windows active directory

•Performing interoffice computer equipment moves and new employee setups.

•Installing, troubleshooting and configuring software applications to workstations and laptops.

•Responding to tickets in the Remedy ticketing system& providing after hour on call support to multiple FPL sites

IT Support Engineer European Wax Center 12/2018—08/2019

•Managed system infrastructures database, firewalls, malwares & other computer components

•Provided technical support for both hardware and software issues that arise

•Configured and setting up the new servers to the new company network

•Assisted in integrating new applications & technologies into the current system

•Maintained current inventory of laptops, desktops and other company equipments

•Configured and setting up the new D-Link & Netgear switches to the new network

•Removed old servers and switches from the rack and re-racking new ones

•Created, changed and deleted user accounts upon ticket request

•Completed special desktop/laptop builds and standard image loads and deployment to the environment

•Installed configuring sonic walls settings for company network and DVR setups

•Applied operating system patches to upgrade systems, administrative tools and utilities

IAM Administrator AutoNation 09/2018—12/2018

•Managed workgroup file and shared permissions

•Created delete and modify exchange accounts

•Troubleshooted active directory access issues

•Created new folders, groups and permissions within the DFS structure guidelines

•Managed daily accounts disable reports for terminated employees & monitor problem accounts

•Complied with Cyber Security Framework regulatory access control policies and standards.

Sr. Desktop Support Tech Southern Glazers Wine & Spirit 11/2015—9/2018

•Provided engineering technical support and escalations for new and existing users with a ticket queue system

•Enforced security requirements & standards in local group policies using active directory

•Developed group policies, understand inheritance and order in which policies are applied

•Used log me in remote software to troubleshoot, configure windows settings and uploading software

•Performed Microsoft Exchange and Office 365 migration in Windows 7 and 8 to windows 10

•Applied operating system patches to upgrade systems, administrative tools and utilities

•Repaired and recovering hardware & software failures coordinates in windows

•Configured implementing & troubleshooting Cisco Unity Connect & Cisco Call Manager in an Enterprise Environment

•Created user accounts assigning print jobs and configuring network printers using the AS 400 system

Sr. PC Tech/ IT Support Specialist Resort World Bimini Casino 08/2013—11/2015

•Troubleshooted, analyzed and repaired computer systems, hardware and computer peripherals

•Configured, installed and troubleshoot company’s network and local printers.

•Completed standard imaging on Dell desktop & laptops and deploy to environment.

•Installed, supported, configured, and troubleshoot user accounts on Fidelio Cruise System

•Configured network printers using the AS 400 system

•Created user accounts in eGenting Dynamic Reporting System (DRS)

•Installed configured and troubleshoot Seaware/Citrix program

•Provided daily support remotely using Dameware remote support software

•Maintained and updated the IT department hardware and software inventory database

•Created new users account in Widows Sever 2008 active directory.

•Configured & troubleshooted Micros POS system

Lead Technical Support Specialist Teleperformance Advance Service Division 10/2010—08/2013

•Upgraded and repaired computer system components including hard drives CD-ROMs video cards, sound card, memory motherboards and processors

•Deployed Microsoft Windows 7 and /Microsoft Office 2010

•Installed & upgraded different software’s to implement file backups & configured systems and applications

•Maintained hardware and software inventory

•Deployed & rotate new hardware’s

•Created user accounts and domains for network use

•Documented the installation and maintenance procedures for all deployed hardware and software’s

•Configured each PC to connect to the DHCP server to assure proper IP address

•Assisted System Administrator with help desk monitoring and software installations, support and troubleshooting

IT Help Desk Analyst Baptist Health Medical Center 06/2008—09/2010

•Provided high quality customer support to internal & external customer (i.e. Doctors, Nurse Etc.)

•Created new users account in windows active directory

•Wrote and maintained systems & programs weekly and monthly maintenance procedures

•Monitored critical data center equipment

•Monitored performance and capacity to defined thresholds

•Created and closed tickets using heat ticket system

•Analyzed and resolved problems with a goal of 90% First Call Resolution

•Logged all help desk calls and email requests into report system and update problem profiles

Desktop Support Specialist The Answer Group 06/2004—03/2007

•Completed special desktop/laptop builds and standard image loads and deployment to the environment

•Troubleshooted employee’s desktop, laptops and software to determine root cause of issues

•Assisted with the inventory, installation and support of new hardware & software

•Performed basic windows server functions such as creating standard folder structures and setting appropriate permissions, creating network printers and creating DHCP reservations computers & printers as needed.

•Monitored Windows print queues to enable a smooth printer flow

•Performed interoffice computer equipment moves and new employee setups.

•Installed troubleshooted and configured hardware applications to workstations and laptops.

•Answered help desk calls & log issues in company internal ticketing system

EDUCATION

AS Degree Network Systems Technology, Broward College Davie, Florida

Pursuing Cisco Certified Network Associate Certification

TECHNICAL SKILLS

Switches: Cisco, Netgear, Aruba,,

Servers: IBM, HP Enterprise, Dell

Firewalls: SonicWall, Sophos, Checkpoint, Barracuda, Zscaler

Protocols: TCP/IP, TCP/UDP. FTP, HTTP, EIGRP

OS/Software: MS Windows 10 Pro, Active Directory, MSLAN Manager, AS400, Micros POS, SAP, Citrix, Fidelio Cruise, MS Office 365, Symantec, Desktop Imaging (Acronys), Dameware, Teamviewer, Imanage, Heat/ltHelpdesk, Remedy

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