Customer Service Business Management
Resume:
Richard L. Waltz
Beaver, PA 15009
*************@*****.***
Professional Summary
Seeking a position where I can utilize my extensive construction and business management/ownership experience and at the same time grow within an organization.
Skills
-Proficient in MS Word, Power Point and Excel
-Possess the ability to communicate with a diverse ethnic and cultural population
-Extensive customer service experience and utilize the “customer comes first” approach
-Detailed oriented to include while working under pressure
-Proven leader who is not afraid to take on the task at hand to accomplish goals and meet deadlines
Education
Butler Community College
Pittsburgh,, PA
Area of Study- General Business
Employment
2012-2022 Snap on Tools- Franchisee, Owner/ Operator of Top Shelf Tools LLC
Annual Gross revenue of-$750,000.
Responsibilities included: Store Maintenance and appearance. Inventory reconciliation. Cost Budget analysis. Account tracking and servicing via face-to-face contact and web-based applications. Maintained approx. 210 Truck accounts, as well as 78 credit accounts. Maintained Platinum Elite Status for 2017 through 2022 for proper servicing of accounts. Responsible for all billing, tax related issues and quality control issues associated with the operation of a retail business.
1987-2012 Waltz Contracting- Owner/Construction Supervisor
Responsibilities included: Determined budgets and timeframes in conjunction with clients, project managers, and other construction management. Managed a group of employees, including their work schedules, project developments, and resource distribution. Identified and resolved difficulties and issues, set up meetings, and worked together with team members in diverse positions as required. Ensured that each project was finished on schedule, and coordinated the scheduling of subcontractors, consultants, inspectors, and vendors when applicable.
References available upon request
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