Rebecca Hebert

Arnaudville, LA *****

1-337-***-**** ad1525@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced professional focused on meeting or exceeding objectives seeking Billing Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. SKILLS

• Customer Data Confidentiality

• Issue and Complaint Resolution

• Understanding Customer Needs

• Calm and Professional Under Pressure

• Data Entry and Maintenance

• Building Customer Trust and Loyalty

• Call Documentation

• Critical Thinking

• Time Management

WORK HISTORY

CARE ASSISTANT 04/2021 to Current

A First Name Basis - Lafayette, LA

• Ran errands for patients, did shopping, and picked up other necessities.

• Scheduled and accompanied clients to medical appointments. Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

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• Planned, prepared and served meals and snacks according to prescribed diets.

• Remained alert to problems or health issues of clients and competently responded. Recognized and reported abnormalities or changes in patients' health status to case manager.

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Documented residents' mental status, sleep and eating patterns in medical record books.

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• Monitored and assisted residents through individual service plans.

• Shopped for groceries regularly in order to keep house stocked with necessities. OFFICE BOOKKEEPER 09/2018 to Current

RJF Oilfield Consulting LLC. - Breaux Bridge, LA

• Performed bi-weekly payroll and coordinated record keeping. Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.

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Reviewed purchase documents and company receipts for reconciliation with statements.

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Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.

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Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

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Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.

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Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.

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Save timed and manhours by spearheading special projects for emergency resolution.

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• Processed invoices and checks, and maintained daily cash logs and deposits. Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals.

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Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.

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• Reviewed transactions, issued checks and updated ledgers and budgets. CAREGIVER- ELDERLY 09/2020 to 11/2022

Kyla Johnson - LAFAYETTE, LA

• Made beds, swept floors and sanitized surfaces to support activities of daily living.

• Improved patient outlook and daily living through compassionate care.

• Helped clients with personal needs from exercise to bathing and personal grooming.

• Tracked and reported clients' progress based on observations and conversations.

• Followed care plan and directions to administer medications.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care. Engaged with patients and families to provide emotional support and daily living instruction.

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Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

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• Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.

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• Built strong and trusting rapport with clients and loved ones.

• Prepared food and helped patients eat to support healthy nutrition.

• Monitored health and well-being of clients and reported significant health changes. Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

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• Recorded client status progress and challenges in logbooks and reports. ENVIRONMENTAL SERVICES HOUSEKEEPER 09/2020 to 01/2022 Ochsner Lafayette General Hospital - Lafayette, LA

• Helped prevent spread of infections by sanitizing surfaces, furniture and equipment. Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

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• Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.

• Maintained floors with regular sweeping, mopping and vacuuming. Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.

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FORTUNE 1000 CALL CENTER REPRESENTATIVE 07/2012 to 04/2015 Stuller Inc 302 Rue Louis Xiv - Lafayette, LA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Managed customer expectations by clarifying needs, identifying options and recommending products and services.

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• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Documented conversations with customers to track requests, problems and solutions. Maintained strong call control and quickly worked through scripts to address problems.

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Reviewed customer account information to determine current issues and potential solutions.

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Consulted with customers to determine best methods to resolve service and billing issues.

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Answered, screened and processed high volume of calls daily with call management system and web-based communications.

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Handled escalated customer service concerns to preserve revenue streams from key customers.

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Improved call management database by frequently changing and updating customer contact information.

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Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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• Managed high-volume of inbound and outbound customer calls.

• Educated customers on special pricing opportunities and company offerings. Explained key information regarding products and services to customers to encourage informed decision-making.

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Reviewed files, records and other obtained documents to respond to customer requests.

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Asked probing questions to determine service needs and accurately input information into electronic systems.

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Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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• Documented customer inquiries and feedback and entered service delivery suggestions in company database.

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

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Strengthened team performance and productivity by training and inspiring team members.

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• Reviewed account and service histories to identify trends and issues.

• Conducted CRM tasks to maintain quality assurance satisfaction levels.

• Shared detailed information regarding options to help customers make decisions.

• Processed layaways, returns and exchanges.

• Processed customer account changes with proprietary software. Completed high volume of outbound calls per day with above-average conversion rate.

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Used electronic documentation, reference tools and automated training to drive customer service ratings.

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• Promoted product offerings to drive growth and exceed benchmarks. EDUCATION

Loreauville High School - Loreauville, LA High School Diploma 05/1989

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