Customer Service Assistant Manager
Resume:
Marihuana Gee
Kansas City, MO *****
**************@*****.***
Friendly and hardworking Server with six years of experience performing support functions to increase operational efficiency and ensure client satisfaction within hospitality and restaurantenvironments. Skilled in customer service,serving food and beverages, food handling, and health and safety. Highly motivated team player experienced in utilizing interpersonal communication and problem-solving skills to provide positive customer experiences within fast-paced environments. Authorized to work in the US for any employer
Work Experience
Assistant Manager
IHOP - Kansas City, MO
February 2023 to July 2023
• Trained team members by coordinating hands-on training sessions, providing positive feedback, and assisting with ongoing coaching/mentorship which ensured employees were competent Server
IHOP - Kansas City, KS
February 2018 to June 2023
• Provided exceptional customer service by greeting and welcoming guests, recommending products and explaining menu items, and efficiently serving food and drinks which maintained client satisfaction
Server
Sharks restaurant & billards - Shawnee, KS
August 2022 to February 2023
• Handled a high volume of customers regularly
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Checked on guests frequently
Server
Longhorn Steakhouse - Kansas City, KS
October 2020 to September 2021
• Adhere to timing standards for products and services.
• Check identification to verify age requirements for alcohol purchases to limit risk and provide a safe setting
• Look for ways to execute services and increase table turns.
• Contribute to team effort by accomplishing related task as needed. Inbound Customer Service Representative
Bank of America - Kansas City, KS
April 2020 to May 2021
• Maintain adherence to all Bank of America, Compliance and Government guidelines and regulations.
• Inform and educate clients on services that are available and will benefit them to meet their needs.
• Analyze customer issues and assist in resolving within the required timeframe.
• Manage all customer inquiries and summarize to present to management. Education
High school or equivalent
Turner High School - Kansas City, KS
May 2019
Skills
• Food production (5 years)
• Customer service (5 years)
• Time management (5 years)
• Retail math (5 years)
• POS
• Basic Math
• Food Preparation
• Retail Sales
• Restaurant Experience
• First aid (1 year)
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