RENNEL STEWART
Naperville, Illinois ***** 708-***-****
ad14zy@r.postjobfree.com
SUMMARY
A dedicated and versatile customer service professional with multifaceted experience in product communication, sales, troubleshooting, escalation management, planning, scheduling, and assembly line coordination. A forward-thinking and performance-driven producer who implements solutions to drive customer growth, improve customer retention, reconcile issues, and generate revenue. Proven aptitude for ensuring accuracy and compliance, minimizing costs and risks, resolving issues, and consistently achieving deadlines and objectives.
EXPERIENCE
DYSON, INC. Aurora, Illinois
Customer Service Phone Representative 2014-2023
Answered calls for customers and troubleshot vacuum cleaner issues.
Troubleshoot all Dyson products.
Helped with customer issues on the first call.
Transferred escalated calls and helped with accounting issues.
Made sales for the company.
AFTERMATH INC. Aurora, Illinois
Customer Service Phone Representative 2013-2014
Made calls to coroners, funeral directors, medical examiners, sheriff’s departments, and police departments all over the United States.
Communicated with hazard teams for instructions.
K-MART CORPS Aurora, Illinois
Customer Service 2012-2014
Operated at backend, sales, stock, warehouse, and register. Assisted customers with any issues.
SILVERLEAF RESORTS INC. Schaumburg, Illinois
Event Specialist 2012-2013
Enrolled customers for vacations. Offered timeshares.
ADDITIONAL EXPERIENCE
TMG MARKETING, Batavia, Illinois, Customer Service Phone Representative, 2010-2011. Answered calls from customers who purchased cruises for Carnival, Royal Caribbean, and Norwegian Sky. Booked cruises with cruise lines.
CATERPILLAR TRACTOR CO., Montgomery, Illinois, Assembler, 2005-2010
Hallmark Service Corp, 1974-1992
Customer Service
EDUCATION
ASSOCIATE’S DEGREE IN APPLIED SCIENCE
TECHNICAL SKILLS
Word, Spreadsheets, SAP, Calculator, Excellent Phone Skills, Excellent Communication Skills