FEF

FRANCIS E. FARREN

ad14za@r.postjobfree.com www.linkedin.com/in/francisefarren 302-***-**** Newark, DE 19711

Summary

Successful professional with several years of experience in the legal community, and over 12 years of managerial experience. Former Deputy Attorney General and Solo Practitioner of a law firm specializing in criminal defense.

Skills

Active Listening

Adaptability

Attention to Detail

Case Management

Collaboration

Communication

Critical Thinking

Customer Service

Empathy

Individual Resilience

Leadership

Multitasking

Patience

Positivity

Problem Solving

Self-Motivation

Speed and Efficiency

Tenacious Work Ethic

Time Management

Transferable Skills

Experience

Goodwill Staffing Services

New Castle County Hope Center New Castle, DE

Case Monitor Junior Supervisor

10/2023 – Present

PM Hotel Group

Dba Homewood Suites / Hilton Hotels Newark, DE

Night Auditor [Part-time]

3/2023 – Present

Acro Service Corporation,

Delaware Department of Labor Newark, DE

Unemployment Insurance Adjudicator

6/2020 – 7/2023

Conduct employee evaluations and staff meetings.

Interview potential employees, including hiring and termination process.

Coaching and training Case Monitors

Participate in Intake and Room Move-in/Move-out inspections.

Donation retrieval, sorting, storage, management, and distribution.

.

Perform end-of-day accounting tasks and overnight front desk duties.

Assist late-night guests, processing check-ins and check-outs while addressing customer questions.

Audit, reconcile and balance daily financial activities.

Integral in training staff and creating training materials for management.

Core member of DOL modernization team for management, testing new software for the investigation and adjudication of claims.

Conducted over 5,000 thorough unemployment insurance investigations, writing over 2,500 decisions on eligibility for benefits and helping to substantially decrease the backlog of claims.

Conducted hundreds of fraud investigations (e.g., Imposter, Hijacked, and non-reporting of wages) resulting in over $3,000,000.00 in overpayments being issued.

Call center duties – provided caring, compassionate service to claimants.

Telesonic Packaging Corporation Wilmington, DE

General Manager

8/2018 – 6/2020

Analyzed call center data and prepared reports for owner.

Responsible for hiring, training, and coaching employees.

Provided marketing strategies, and exceptional customer service, increasing sales output by 35%.

Guided owner in the legal developments associated with various phases of litigation.

Provided great customer service to customers.

JSD Management, Inc. Dover, DE

Corporate Credit Consultant

2/2018 – 8/2018

Conversed/met with Corporate Credit managers discussing strategies to enhance their collection of accounts receivable.

Provided advice to businesses on how to access/find lost revenue.

Engaged in some cold-call sales.

Law Offices of Francis E. Farren, P.A. Newark, DE

Attorney/Owner

1/2006 – 11/2016

Litigated over 500 jury and non-jury trials.

Defended juvenile and adult persons on motor vehicle and criminal cases (misdemeanor and felony) in all courts of the State of Delaware, securing a 5-star Google review rating, recognized as one of the top criminal defense attorneys in Delaware.

Provided pro bono services to all Disabled American Veterans.

Delaware Department of Justice Wilmington, DE

Deputy Attorney General

9/1997 – 1/2006

Prosecuted felony and misdemeanor criminal cases in all courts of the State of Delaware.

Served as lead prosecutor for several complex trials.

Certified Instructor for the National District Attorneys Association [NDAA]

Education

Widener University School of Law Wilmington, DE

Juris Doctor

Staff member of the Delaware Journal of Corporate Law

[Law Review]

Member of Phi Delta Phi Legal Honor Fraternity

University of Delaware Newark, DE

Bachelor of Science

Criminal Justice

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