Teniel Bishop

Riverdale, GA ***** 404-***-**** ad14z2@r.postjobfree.com

Professional Summary

Diligent Clinical Informatics Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled in working under pressure in high volume environments and adapting to change to ensure optimal results to achieve the company goals.

Skills

Remote Learning

Lesson plan development

Adult Education

Project implementation

Written Communication

Analytical and Critical Thinking

Certified Scrum Master

Training and Development

Epic

Cerner

Quality Assurance

Electronic Health Records Systems

Clinical Team Collaboration

Certified Scrum Product Owner

Work History

Clinical Informatics Specialist, 11/2021 - 11/2023

Advent Health

Conducted remote Epic training sessions for each Clinical Cohort ranging from 20 to 50 new Clinician's per Cohort, along with one-on-one sessions working independently to ensure successful completion of all required workflows.

Developed lesson plans, training materials, reference guides, and Tip Sheets.

Incorporated adult learning principles/strategies into onsite classes or Team's remote presentations and trainings.

Organized Go Live dress rehearsals, attended technical walk throughs prior to Go Live.

Evaluated end-user's knowledge and addressed their gaps by providing training solutions.

Responsible for actively maintaining Learning Management System ensuring end user's results, and attendance are documented accurately in HealthStream.

Effectively prioritized workload responsibilities to ensure that timeframes are met, and successfully accomplished within defined time limits.

Served as liaison between end-users and health IT team.

Clinical Informatics Specialist, 06/2021 - 11/2021

Providence

Facilitated virtual, in-person and blended learning sessions.

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and workflow management.

Developed job-specific competencies and performance standards.

Trained and mentored new Caregiver's

Championed and facilitated an atmosphere of teamwork during training, and post Go-Live support for Caregiver’s.

Proctored classroom support to assist with technical issues during virtual, and onsite classroom training.

Provided coaching and mentoring to employees.

Actively maintained LMS System ensuring end user's results, and attendance are accurate.

Rounded on units and attended department meetings for post-live refresher.

Cerner Consultant, 05/2021 - 06/2021

West Manchester Medical Hospitals

Assisted all Clinician's on modifying Medications & Orders.

Provided support and guidance to Physician's and Residence's on how to manage their treatment team assignments.

Supported Clinician's on how to understand locked chart messages, view reports in summary activity, view prior admissions and visits in chart review.

Assisted Physicians, Nurses, and mid-level providers with using PowerPlans, Med reconciliation, PowerNotes, Favorites, and setting up patient list.

Provided elbow to elbow support to Physicians, Nurses, and administrative end-users during Cerner Millennium FirstNet and PowerChart conversion.

Cerner Certified Trainer, 03/2021 - 05/2021

Department Of Veterans Affairs

Trained new hires, resulting in stronger staff development and increased productivity through their transition into the new EMR system.

Monitored participant workflow and behaviors throughout training process.

Train and support end users through their transition into their new EHRM system

Adhered to class plan and deadline-oriented training schedule.

Assist on how to modify Medications & Orders in power order composure and Nurses flow sheet documentation.

Documented attendance, participation, and progress.

Tracked attendance and evaluated progress for assigned trainees.

Scheduled and taught in class and online courses to increase learning opportunities.

Provided coaching and mentoring to all levels of Clinical Staff.

Provide support and guide to Nurses and Staff on how to manage their treatment team assignments, share patient list with other clinicians.

Facilitated virtual, in-person and blended learning sessions.

Supported clinicians on how to understand the scope of their workflows across the Cerner platform.

Analyzed and evaluated training effectiveness and program outcomes.

Epic Credentialed Trainer, 10/2020 - 03/2021

Sentara

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.

Provided end of the day results to the project manager to gauge improvements and deficiencies for each hospital unit.

Conducted Epic end user classroom trainings, focusing on Cadence, ADT, Prelude and Ambulatory, averaging between 15-30 end users at all levels.

Used the LMS to conduct client scheduling of training classes.

Identified student's needs and implemented “student pairing “, to pair strong students with the weaker ones to obtain learning goal in class.

EpicCare Ambulatory Trainer, 06/2020 - 10/2020

Common Spirit

Responsible for training all clinical staff ensuring proficiency within Cadence/Prelude

Managed activities involved in launching small practices, including determining how the application will be configured to fit the client's unique needs, and providing end-user training.

As assigned, conduct client training, both onsite and virtually

Monitor adoption and foster an environment that will lead to additional growth.

Incorporated adult learning principles/strategies into onsite Classroom Training or WebEx presentations.

Responsible for actively maintaining Learning Management System ensuring end user's results, and attendance is accurate.

Evaluated end-user's knowledge and addressed the gaps by providing training solutions.

Monitored participant workflow and behaviors throughout the training process.

Application Analyst, 02/2020 - 06/2020

Ingenious Med

Perform validation of setup to ensure quality delivery.

Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.

Participate in project planning with EPM/PM and Application Consultants as needed to understand desired application configuration and UAT/training/go-live plan.

Virtually trained clients with class sizes from 1 to 7 employees.

Serve as application delivery expert and advocate, understanding client business needs and desired outcomes.

Use independent judgement to identify and escalate application issues and concerns and project risks and advise/assist in determining appropriate resolutions.

Assist with planning and execution of fully integrated readiness testing and participate in onsite and/or remote application training, user-acceptance testing, and go-live support as needed.

Monitor adoption and foster an environment that will lead to additional growth.

Work with department leadership team to develop new and/or make improvements to team's practices, policies, and procedures.

Epic Credentialed Trainer, 01/2019 - 12/2019

UMass Memorial Hospital

Conducted instructor led training sessions for all hospital staff end users, as well as one-on-one sessions.

Administered end user proficiency assessments and evaluations.

Assisted Principal trainer with maintaining educational curriculum.

Training clinical staff on new workflows that are encountered with EPIC.

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.

Evaluated end-user's knowledge and addressed the gaps by providing training solutions.

Supported and trained front end users on registering patients, customizing their DAR, scheduling appointments, creating guarantor accounts, RTE, assigning coverage, scanning using media manager, and referrals.

Communicated errors and failures of peripheral devices, printers, scanners, work pads, and labels.

Communicated readiness of devices / or created tickets.

Tested workflow of clinicians virtually vs live

Tested and mapped printing devices

Assist nurses in workflow step by step documentation.

Assisted all levels of Clinician's with creating smart text, smart phrase's, smart list, and or reconciliation of medication orders.

Epic Credentialed Trainer, 11/2017 - 12/2018

WellStar

Referral, ClinDoc, and Ancillary trainer.

Assist in the development of curriculum, training plans, and teaching Epic applications, and assist in the development and validation of the training environment and the testing of live environment.

Collaborates with the Epic Training manager and Principal Trainers on input for training and training materials.

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.

Facilitated virtual, in-person and blended learning sessions.

Epic Credentialed Trainer, 01/2015 - 11/2017

Children's Healthcare of Atlanta

Conducted Epic end user classroom trainings, focusing on Cadence, ADT, Prelude and Ambulatory, averaging between 15-30 end users from all levels of Leadership.

Updated curriculum to reflect revised clinical workflows.

Provided guidance in development, implementation, and maintenance of company clinical information system.

Communicated errors and failures of peripheral devices, printers, scanners, work pads, and labels.

Identified student's needs and implemented “student pairing “, to pair strong students with the less tech savvy students to obtain learning objectives.

Responsible for verifying and ensuring that all Clinicians were provided their Epic Security credentials and access.

Provided guidance for cross-departmental clinical improvements.

Education

Bachelor of Science: Computer Science

North Carolina Central University - Durham, NC

High School Diploma

Plainfield High School - Plainfield, NJ

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