Medical Assistant Customer Service

Kimberly B. Taylor NCMA (AAMA)

Las Vegas, NV

**********@***.*** • 702-***-****

Summary

Self-motivated professional with a progressive career in medical administration and applied laboratory processing with hands-on expertise in pathology, IV therapy, injections, EKG’s, taking vital signs and medication management. Detail-oriented, ethical individual able to maintain accuracy in medical details, adhere to regulatory guidelines, and ensure quality service. Highly organized professional with a proven track record of administering clerical operations, maintaining equipment, planning meetings, and managing confidential data. Well-versed in managing multiple responsibilities in a fast-paced environment with excellent time-management skills. Technically proficient in Microsoft Office with typing speed of 50 WPM.

Areas of Expertise

Patient Records Management

HIPPA Guidelines

Medical Terminology and Diseases

Surgical Assisting

Case Management

Medical Billing

Customer Service

Health Information Management

Training & Development

ICD - 9/HCPCS

Document Transcribing

Scheduling/Intake

Professional Experience

Southwest Medical Group (United Healthcare), Las Vegas NV Nov 2019 – Jun 2022

Back Office Medical Assistant (40 hrs per week)

●Obtains relevant patient data and coordinates appropriate patient interventions with the provider and medical team.

●Documentation and collection of information including vital signs, chief complaints, medication reviews, allergies, vital signs, urine tests, ABIs, BMDs, and other lab tests, as well as EKGs, PFTs, assistance with PAP smears, STD tests, and other gynecologic needs, as well as surgical assistance.

NKDHC (Fresenius Kidney Care), Las Vegas NV Oct 2013 – Nov 2019

Back Office Medical Assistant (40 hrs per week)

●Preparation of patients for their appointments, including intake, room setup, vital signs, check-out process, scheduling follow-ups, diagnostic testing, and educating patients about the importance of following protocol and taking anti-rejection medications postoperatively.

●Answers phones, takes vital signs, and records them in the EMR, refills prescriptions via electronic prescriptions, and administers injections.

●Scheduling of surgery and procedures, completing referrals and prior authorizations.

Southwest Medical Group (United Healthcare), Las Vegas NV Dec 2009 – Jun 2016

Back Office Medical Assistant (40 hrs per week)

●Obtains relevant patient data and coordinates appropriate patient interventions with the provider and medical team.

●Documentation and collection of information including vital signs, chief complaints, medication reviews, allergies, vital signs, urine tests, ABIs, BMDs, and other lab tests, as well as EKGs, PFTs, assistance with PAP smears, STD tests, and other gynecologic needs, as well as surgical assistance.

Take Care Health Systems, Las Vegas NV Dec 2005 – Mar 2009

Health Education Coordinator (Clinical and Remote, 40 hrs per Week)

●Schedule and perform Health assessments of patients which includes blood sugar, injections, blood pressure, Cholesterol, and diabetic teaching.

●Coordinate bariatric patient support groups, while documenting the status of their progress.

●Conducts health fairs, health screenings and seminars which promote community health and wellness.

Accounting Solutions Temp Service, Kansas City MO Mar 2005 – Sep 2005

Customer Service and Data Entry (40 hrs per week)

●Processed client paperwork for tuition payments, and reimbursement checks for fitness, childcare, and medical expense accounts.

●Answered clients incoming calls associated with personal accounts, updating changes in information while maintaining daily goals.,

●Enrolled new employees in various reimbursement accounts and applications providing training in operations.

Human Resources Network Temp Service, Las Vegas Nv Mar 2005 – Sep 2005

Medical Front and Back Office Support (40 hrs per week)

●Served as the first point of contact to patient’s care, conducting check in procedures to include obtaining insurance information and verifying preauthorization status, collecting co-pays and taking vitals.

●Preparing the appointment for the providers by ensuring each exam room is prepped and properly supplied prior to appointment.

●Completed and prepared all patients charts both physical and electronic prior to start of appointment, setting up the provider with all History and Physical (H&P) of the patients.

Education

Medical Office Assisting

College of Southern Nevada, Las Vegas, NV

Licenses & Certifications

Office Laboratory Assistant License

12/26/22-12/25/24

State of Nevada Department of Health and Human Services

Carson City, NV 89701

HIPPA Certified, Center for Medicare and Medicaid Services 2019

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