Customer Service Representative

CRISTEN SCHONE

Goodyear, AZ · 623-***-****

ad14yg@r.postjobfree.com

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering a superior knowledge of the customer service industry. Hardworking and ready to join my next team.

EXPERIENCE

09/2022 - CURRENT

GUEST RELATIONS, target

Exceeded Goals for Phone, Chat & Email productivity by 50%

Evaluated personal metrics to excel in service

Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times

Achieved a 99% customer satisfaction rating for continuously providing excellent customer service

03.2020 - CURRENT

HUMAN RESCOURCES DIRECTOR, sundance

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements

Oversaw and managed onboarding processes and programs for successful integration of new, transferred or promoted employees

Oversee Customer relationships and retention

05/2015 – 03/2020

CUSTOMER SERVICE AND RETENTION, azure environmental

Answered 60+ calls per shift, exceeded call target volume by 25%

Resolved customer disputes in a timely fashion by leveraging product knowledge

Cultivated customer relationships and increased sales by offering information about new products

Collaborated with Owner and fellow reps to make customer protocols more efficient

EDUCATION

AUG 2000

ASSOCIATES DEGREE, glendale community college

4.0 GPA

Business and General Studies

SKILLS

Salesforce Knowledge

99% Customer Satisfaction Surveys

Outstanding Communication Skills

High Learning Proficiency

Problem Solving and Troubleshooting

Strong Organizational Skills

Self-Starter

Exceed Productivity Goals by over 50%

Adherence to Work Schedule and Goals exceeded by 10%

Customer Satisfaction and Retention Quarterly Winner

Empathetic Customer Relations Skills

De-escalation expert

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