JAUNITA DEAMS

**** ***** **. ****: 832-***-****

Houston, Texas 77396 ad14xw@r.postjobfree.com

SUMMARY

• Over 13 years of experience working in Customer Service, Administrative Support, and Medical Support environments

• Proficient in Microsoft Office: Excel, Word, PowerPoint, and Access

• Excellent interpersonal skills enable me to effectively communicate with a variety of audiences (Conversational Spanish)

• Excellent verbal/written communication skills to provide a superior level of service

• Outstanding organizational skills to promote efficiency and a productive work environment

• Experienced in managing client relationships in order to meet organizational goals and ensure customer satisfaction. PROFESSIONAL EXPERIENCE

Village Family Practice Houston, TX July 2016 – Present Patient Service Representative

• Answer inbound calls, collect and update patient demographics, and insurance information

• Schedule patient appointments accurately in Athena system, according to established policies and procedures

• Submit appropriate and detailed documentation for patient appointments, and patient messages in Athena system

• Assist with outbound calling projects, as needed Referral Coordinator

• Utilize Excel software

• Document exportation

• Insurance verification

• Schedule patient appointments in collaboration with specialist offices

• Insurance referral approvals

• Cisco phone knowledge

Fair & Square Mobile Notary & Tax Services Houston, TX Owner/Account Manager

• Provide mobile notary services to the public

• Provide professional tax services

• Responsible for weekly bank deposits

April 2014 – Present

Girling Healthcare Houston, TX

Certified Nurse Aide/Patient Care Technician/Medical Assistant

• Maintain cleanliness and order of client areas

• Record and monitor vital signs

• Supervise client medication intake

December 2013- July 2016

Ivory Healthcare Houston, TX

Certified Nurse Aide/Home Health Aide/Medical Assistant

• Assisted client with hygiene and meals

• Administer medications and monitor vitals

• Assisted client with daily physical activities

October 2012 – November 2013

Colbert Ball Tax Services Houston, TX January 2010 – January 2011 Administrative Assistant

• Provided professional tax services to the public and resolved customer complaints

• Processed daily reports, monitoring worker production.

• Created, closed, and confirmed customer orders to ensure customer satisfaction. Compassionate Care Hospice Houston, TX October 2008 – October 2009 Certified Nurse Aide/Patient Care Technician/Medical Assistant

• Provided comfort and care for clients

• Assisted with daily activities

• Provided wound care and administer medications

Wheeler Avenue Baptist Church Houston, TX June 2005 – August 2008 Administrative Support

• Resolved customer complaints and handled questions and concerns

• Operated switchboard routing incoming calls to appropriate destination

• Maintained letters, invoices, and other records in database and collected and processed incoming/outgoing mail

• Prioritized and organized work projects in order to utilize staff effectively and efficiently. EDUCATION

San Jacinto College Houston Community College

Psychology Courses Medical Office Specialist Certification University of Phoenix Nursing Care Training School Business Management Courses Nurse’s Aide Certification Texas School of Business

Medical Assistant Certification

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