PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Hosam Mosilhy

Harbor City,CA 90710 & 424-***-****

* ad14xr@r.postjobfree.com

Executive Management Support * Technical Support

Fleet Dispatching * Coordination

Shipping and Receiving + Document Control

Understanding

CUSTOMER SERVICE REPRESENTATIVE 11/2015 to CURRENT

Ampm Arco

Handled customer inquiries and suggestions courteously and

professionally.

Actively listened to customers, handled concerns quickly and escalated

major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special

needs or wants.

Responded to customer requests for products, services, and company

information.

Processed customer service orders promptly to increase customer

satisfaction.

Participated in team meetings and training sessions to stay informed

about product updates and changes.

Developed customer service policies and procedures to meet and exceed

industry service standards.

Exhibited high energy and professionalism when dealing with clients and

staff,

Responded to customer requests, offering excellent support and tailored

recommendations to address needs:

Maintained up-to-date knowledge of product and service changes.

Responded proactively and positively to rapid change.

Collaborated with staff members to enhance customer service experience

and exceed team goals through effective client satisfaction rates.

Bachelor Of Science 07/1995

Science College

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