CURRICULUM VITAE

PERSONAL DETAILS

Name : Mercy Mamke Mwambi

Gender : Female

Date of Birth : 6th April 1999

Marital Status : Single

Nationality : Kenyan

Languages : English, Kiswahili (written and spoken) French (Basic)

Id No : 36536647

Cellphone No : 074*******

Email Address : ad14x1@r.postjobfree.com

CAREER OBJECTIVES

An extremely dedicated, hardworking, intelligent and performance-driven person ready to utilize my skills to meet the customer’s satisfaction and achieve the company’s goals.

PERSONAL ATTRIBUTES

Very ambitious hence contribute towards the success of the company

Good communication skills-listening attentively and providing thoughtful feedback

Confident, friendly and honest

Willing and eager to learn new skills

Flexible and able to adapt to roles based on the needs of the company

Able to work in harmony and relate well with co-workers

Can work well under minimum supervision

WORKING EXPERIENCE

Jan 5th 2022 to Date : Best Western Plus Hotel Westlands

: Waitress

June – Dec 2021 : Best Western Plus Hotel Westlands

: Casual waitress.

Duties/responsibilities under: (main restaurant)

Welcoming and greeting guests i.e. sitting guests.

Presenting the menu to the guest or ask him/her to scan the menu on the table.

Taking guest orders.

Posting guest orders.

Setting up guest table for the ordered food with the correct cutleries.

Cruets and sauces.

Delivering guest orders.

Service of drinks.

Clearing the table

Billing of guests.

Production of fresh juices.

Production of shakes (strawberry vanilla)

Duties/responsibilities under: (Banquets)

Setting up the rooms for meeting

Setting up the stations

Welcoming guests and directing them to their respective room meeting rooms

Informing guests about their tea (8 o’clock, 10 o’clock and 4 o’clock)

Setting it up for the next tea break

Replenishing the rooms when guests break for lunch.

Clearing the rooms after the guests have left.

Being available for guests in case of a problem or assistance.

FIELD EXPERIENCE

Jan 20th – may 5th 2021 : Best Western Plus Westlands

Position : Student trainee

Areas covered under housekeeping rooms

Delivering guest request

Making a bed

Vacuuming of carpet

Washing guest shower cubical and the entire bathroom

Arrangement of bathroom amenities in the room

Replacing of linen (dirty with clean)

Mopping the floor and descaling ceramic and tiles

Public area

Washing washrooms

Vacuuming carpets in the bold rooms & conference halls

Chemicals and detergent knowledge

Filling in washroom checklist

Cleaning the lobby, restaurant and bar

Service area

Guest service (food and drinks)

Performing mis-en- place

Setting of a table

Refilling of cruets

Polishing glass

Cleaning cutlery

Taking guest orders and delivering quest food

Wiping tables

Cleaning of the bar

Coffee making, milkshake and tea

Kitchen area

Production of food

Performing mis-en-place

Observing safety at all times

Observing cleanliness by always cleaning the kitchen

Preparation of salads, soups and fruits

Cooking of staff meals

Serving staff breakfast, lunch and dinner at the cafeteria

EDUCATIONAL QUALIFICATIONS

Sep. 2018 – Jan 2021 : NIBS Technical College

: Diploma in Hospitality Management

Subjects covered

Accounting purchase and stock control.

Customer service.

First aid and home nursing.

French I, II and III.

The human resource in hospitality.

Food and beverage service practice.

Food and beverage service theory.

Restaurant services.

Hospitality management.

Hotel and catering law.

Housekeeping accommodation studies.

Life skills.

Personal kitchen and food hygiene.

Marketing for hospitality & tourism.

Food and beverage produce.

Food and beverage theory I & II.

Front office operations.

ACADEMIC QUALIFICATIONS

2018 (August) : Compaq Computer College

: Certificate in Computer Applications

2014 – 2017 : Eldoro Girls High School

: Kenya Certificate of Secondary Education (K.C.S.E)

2005 – 2013 : Msorongo Primary School

: Kenya Certificate of Primary Education (K.C.P.E)

LEADERSHIP RESPONSIBILITIES

2016 – 2017 : Home science prefect Eldoro Girls High School

2016 – 2017 : YCS leader (Instrumentor) Eldoro Girls High School

COMPETENCIES

Good observing skills

Commitment to excellent

Aware of health and safety issues

Ability to communicate effectively

Ambitious

Career focused

Focused on the delivery of excellent customer service

Computer literate

PERSONAL

Friendly approachable personality

Willing to work shifts morning and night

Having a professional attitude

Smart and presentable appearance

HOBBIES

Team making

Customer service

Cooking

Baking

REFEREES

1.Mr. John Macharia

Food & Beverage Manager

Best Western Plus Westlands

Email. ad14x1@r.postjobfree.com

Tel. 078829128

2.Evelyn Irunguh

Human Resource Manager

Best Western Plus Westlands

Email. ad14x1@r.postjobfree.com

Tel. 072*******

3.James Otieno

Chief Engineer

Best Western Plus Westlands

Email. ad14x1@r.postjobfree.com

Tel. 074*******

Contact this candidate