General Manager Customer Service

Kevin Fisher

*** **** ***** ********, ********, OH 43224

*****.*********@*****.*** Phone: 614-***-****

Professional Experience

Hot Chicken Takeover Columbus, OH

Assistance General Manager, 03/2019 to Present

Achievements

Recognized nationally in 2019 by Hot Chicken Takeover Inc. as being one of the most successful General Manager corporate wide leading in overall sales exceeding bottom-line goals. Came into the organization as a crewmember and have excelled to becoming a General Manager. As well as conducted an interview with Bloomberg Magazine.

Perform weekly audits ensuring the restaurant is compliant

Perform weekly travel audits for management and manager trainees

Perform and research potential applicants

Perform background checks

Interview potential employees

Provide onboarding information to new hires

Complete onboarding packets of new hires to include I9 and tax information

Terminate employees as needed

Balance weekly balance sheet for the restaurant

Collaborate with other businesses to increase monthly sales

Increased sales by 10.6% over last year growing the business and setting the pace for all franchises and corporate own restaurants

Analyze federal food regulations to ensure all compliances are adhered

Manage labor by 5% reducing overtime monthly expenses by less than 10K

Cross trained staff in sales, services, and customer service

Maintain the building maintenance by ensuring all building codes are above code

Reduced food costs by 5% by developing a prep list, training staff and proper product rotation

Maintain/management employee payroll ensuring timeliness

Maintain employees work schedule

Technology

Software:

MS Project, MS Office (Word, Excel, and PowerPoint)

Education/Certifications

General Education Diploma June 2005

Chillicothe, OH

Marion Technical College, Business

Marion, OH

ServSafe Certified

March 2018

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