Magda Pablo Reyes

Tampa, FL *****

ad14ws@r.postjobfree.com

+1-813-***-****

Objective: I am looking for a challenging position with potential for career growth. I am a dedicated employee known for punctuality and reliability; I am pursuing employment options where good customer service and positive attitude will make a difference. I am available and have a flexible schedule; I am ready to learn and contribute to team success. Willing to relocate to: Tampa, FL

Work Experience

Customer Service Representative

CareerSource Tampa Bay - Tampa, FL

October 2021 to Present

Answer multiple calls

Help out people with there unemployment

• Performed data entry for customer information

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Answered general questions

Owner

Painting - Tampa, FL

January 2010 to Present

Duties and responsibilities: Document preparation services such as: Divorce documents, Immigration petitions and interpreter services, file evictions, set up new corporations and LLCs, manage apartment buildings, project manager for roofing and painting company. Assistant Manager/Leasing Agent

Canterbury Lane Apartments - Tampa, FL

January 2005 to December 2010

• Provide information about units. One of the primary tasks associated with this job is providing information about available units to potential renters.

• Assist customers with leasing contracts; help customers understand their contracts and the terminology used.

• Help with advertising and marketing.

• Update rental listings and provide tours to interested renters.

• Stay up to date with market trends.

• Prepare and send 3-Day Notices.

• Prepare and file evictions.

• Responsible for overall accounts receivable for property.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Responsible for maintenance crew.

Customer Service Representative

Busch Gardens - Tampa, FL

January 2000 to December 2002

• Identify customer needs, concerns, and questions.

• Provide accurate information and solutions to customer queries.

• Follow up with customers on questions.

• Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction.

• Follow company communication policies, procedures, and guidelines at all times.

• Perform every daily task with our customers’ satisfaction in mind. Customer Service Representative

Kelly Services - Marysville, OH

January 1996 to December 1998

• Identify customer needs, concerns, and questions.

• Follow up with customers.

• Assist co-workers as needed.

• Assist with translations.

Interpreter

Ohio State Hospital - Marysville, OH

January 1994 to December 1996

• Translate information provided by medical personnel into a language understood by the patient.

• Help non-English speakers understand their diagnoses.

• Help medical personnel understand their patients' concerns.

• Manage the flow of communication between a doctor or other hospital employee and a patient. Education

High school diploma

Brandon High School - Tampa, FL

Skills

• English

• Spanish

• Active listening

• Excellent written and verbal communication skills

• Computer skills

• Customer service

• Interpersonal skills

• Problem solving

• Time management

• Interpretation

• Roofing

• Translation

• Office Management

Languages

• Spanish - Expert

Assessments

Customer focus & orientation — Completed

February 2022

Responding to customer situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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