Customer Service Representative
Resume:
Magda Pablo Reyes
Tampa, FL *****
******************@*****.***
Objective: I am looking for a challenging position with potential for career growth. I am a dedicated employee known for punctuality and reliability; I am pursuing employment options where good customer service and positive attitude will make a difference. I am available and have a flexible schedule; I am ready to learn and contribute to team success. Willing to relocate to: Tampa, FL
Work Experience
Customer Service Representative
CareerSource Tampa Bay - Tampa, FL
October 2021 to Present
Answer multiple calls
Help out people with there unemployment
• Performed data entry for customer information
• Set up client appointments
• Performed customer service surveys
• Assisted customers with a warm and professional attitude
• Answered general questions
Owner
Painting - Tampa, FL
January 2010 to Present
Duties and responsibilities: Document preparation services such as: Divorce documents, Immigration petitions and interpreter services, file evictions, set up new corporations and LLCs, manage apartment buildings, project manager for roofing and painting company. Assistant Manager/Leasing Agent
Canterbury Lane Apartments - Tampa, FL
January 2005 to December 2010
• Provide information about units. One of the primary tasks associated with this job is providing information about available units to potential renters.
• Assist customers with leasing contracts; help customers understand their contracts and the terminology used.
• Help with advertising and marketing.
• Update rental listings and provide tours to interested renters.
• Stay up to date with market trends.
• Prepare and send 3-Day Notices.
• Prepare and file evictions.
• Responsible for overall accounts receivable for property.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Responsible for maintenance crew.
Customer Service Representative
Busch Gardens - Tampa, FL
January 2000 to December 2002
• Identify customer needs, concerns, and questions.
• Provide accurate information and solutions to customer queries.
• Follow up with customers on questions.
• Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction.
• Follow company communication policies, procedures, and guidelines at all times.
• Perform every daily task with our customers’ satisfaction in mind. Customer Service Representative
Kelly Services - Marysville, OH
January 1996 to December 1998
• Identify customer needs, concerns, and questions.
• Follow up with customers.
• Assist co-workers as needed.
• Assist with translations.
Interpreter
Ohio State Hospital - Marysville, OH
January 1994 to December 1996
• Translate information provided by medical personnel into a language understood by the patient.
• Help non-English speakers understand their diagnoses.
• Help medical personnel understand their patients' concerns.
• Manage the flow of communication between a doctor or other hospital employee and a patient. Education
High school diploma
Brandon High School - Tampa, FL
Skills
• English
• Spanish
• Active listening
• Excellent written and verbal communication skills
• Computer skills
• Customer service
• Interpersonal skills
• Problem solving
• Time management
• Interpretation
• Roofing
• Translation
• Office Management
Languages
• Spanish - Expert
Assessments
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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