Call Center Sales Agent

Christa Delma

334-***-**** ************@*****.*** Phenix City, AL

Experience & Skills

InComm Payments Columbus, Ga February 2021 – Current

Fraud Analyst Credit Request Specialist Remote

Mitigate $15 - $20,000 per month in fraud loss by investigating and recognizing patterns of fraud

Manage 40 - 50 email alerts with sensitive and helpful tone

Recommend improvements of operations that enhance quality and efficiency

Maintain detailed records of suspicious activity

Document information within internal knowledge base to minimize employees interruption

Global Call Center Solutions (GCS) Columbus, Ga June 2020 – November 2020

Supervisor Hybrid

Led, assisted, coached, set goals, and encouraged growth mindset amongst trainees in groups of 21 - 40

Collected call quality stats, enact solutions

Recognized system errors and operational issues and suggested improvements

Sales Agent

Understood sales regulations

Adhered to client regulations

Exceeded company performance metrics

■ GPH:.7(.25 above goal)

■ Closing Rate:30 (18% above goal)

Linux software

H&R Block (Concentrix) Columbus, Ga Feb 2019 – Apr 2019

Seasonal Call Rep Hybrid

Troubleshot issues and give appropriate information to answer questions

Collected customer feedback

Developed value additive relations with clients

NCR April 2011 – April 2014

Staging Technician Forklift Driver Manufacturing Specialist

Installed security cameras leading to a 35% reduction in theft

Performed research and initiated new debugging and testing methods

Decreased returned products by 15%

Awarded Most Improved Employee of the Month

Assembled machines and organized models (average: 300 per shift)

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