Data Entry Administrative Assistant
Resume:
TAYLOR HILL
S U MMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new long-term role where hard work and dedication will be highly valued.
E X P E R I E N C E
Sales Coordinator/Administrative Assistant
Hilton Anatole Dallas, TX January 2023 - May 2023 Regulatory Coordinator
Pioneer Natural Resources Irving, TX July 2021 - December 2021 Data Entry Processor
PNC Treasury Management Group Richardson, TX April 2019 - March 2021 Director of Sales, Managers and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Screen and direct all incoming phone calls or walk-ins to the appropriate person Maintain office supplies inventories
Knowledge of hotel property, amenities, area attractions and transportation Assist with Data Entry and Response of Leads
Assist with Customer, Prospecting and Other research as assigned by Sales Leader Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
Expedite correspondence
Make travel arrangements
Perform other general office duties and assist with special projects, as needed. Responsible for data entry into the client's system from new client data from an acquisition
Worked with Access, Excel, Word, and MS Office daily Collected data for entry from multiple sources
Entered large volume of information daily with high degree of accuracy Coded, searched, extracted, and interpreted information to determine the correct input procedure
Classified data by using the correct fields for inputting information into business and customer files.
Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy
Located and corrected data entry errors
Entered data by inputting alphabetic and numeric information using established procedures.
S K I L L S
Sales Support
Research
Conflict Management
Documentation Review
Data Entry
Microsoft Office Applications
Google Suite
CRM Software
Customer Support
Account Management
Flexible Work Schedule
Handling Complaints and Inquiries
Report Generation
C O N T A C T
ad14wb@r.postjobfree.com
Dallas, TX 75253
E D U C A T I O N A N D
T R A I N I N G
Associate Degree
Medical Billing and Coding
Ultimate Medical Academy,
Clearwater, FL
High School Diploma
West Mesquite H. S, Mesquite, TX
Customer Service Representative
SITEL Dallas, TX October 2016 - January 2019
Technical Support Specialist
Convergys Dallas, TX March 2014 - June 2016
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
Responded to concerns or complaints of members by taking prompt action, investigating, and resolving a wide range of issues Opened and closed accounts and processed applications Documented detailed notes in CRM system to track customer interactions Answered inbound calls to greet and assist customers with various needs and questions
Built strong knowledge of product line to assist customers in selecting products Addressed customer concerns and complaints, resolving issues quickly and efficiently
Consistently met identified team and client performance metrics, goals, and deadlines.
Schedule/Cancel service appointments
Diagnosed technical issues, identifying, and implementing corrective solutions Communicated clearly and effectively with users, asking questions and listening actively to responses to develop understanding of technical issues Documented and maintained records of support requests, elevations, and actions taken
Evaluated functionality and performance of software and hardware, recommending improvements and solutions
Answered user inquiries regarding computer software or hardware operation to resolve problems
Addressed concerns quickly to avoid lasting issues Required minimal oversight to complete job tasks, meeting all deadlines and goals Scheduled and executed software installations and upgrades. R E F E R E N C E S
REFERENCES Available upon request.
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