RACHANA KUNAL PATEL

SUMMARY:

**+ years of professional IT experience Software Development and Project Management activities with comprehensive experience as a Scrum Master with extensive knowledge, expertise, and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall and Scaled Agile Framework.

Domain knowledge on Banking, Retail, and eCommerce

Managed Enterprise Data related projects where data is maintained in Data Lakes/Data Warehouse

Expertise in helping teams embrace SAFe Core Values, adopt and apply SAFe Principles, and implement SAFe practices.

Collaborated with Product Managers, Product Owners, and Program Managers to understand the requirements and facilitate meetings to get the project rolling.

Seasoned in facilitating Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting.

Experienced in mentoring the team and providing business value-oriented conflict resolution by continuous integration and continuous delivery.

Used RALLY/JIRA to maintain product backlog, sprint backlog, and to write user stories, acceptance criteria, sprint planning, tracking, and managing sprints, created status reports and burn down charts.

Experience with project/resource management tools, agile team management tools/information radiators, risk management, and software development life cycle/project management life cycle processes and disciplines.

Well aware with the Project Manager responsibilities and have gained experience working on resource handling, funding, sizing the team, etc

Have been part of Service Management Processes like: Incident Management, Problem Management, Change Management and Project Management and used Service Now as a tool.

Working knowledge on Jawa, AWS, PostgreSQL, MySQL, Perl Scripting with Unix background in managing web applications and digitization of medical books

CERTIFICATIONS:

Certified SAFe 6 Agilist – May 2023 (CERTIFICATE ID: 214*****-****)

Certified ScrumMaster®- 2021 and renewed till March – 2025 (Certificant ID: 001201617)

Certified Scrum Product Owner®- May 2023 (Certificant ID: 001201617)

EDUCATIONAL DETAILS:

Bachelor of Engineering B.E. (Computer) from Mumbai University, India, 2005.

TECHNICAL SKILLS:

SDLC Methodologies

Waterfall, Agile – SCRUM, Scaled Agile Framework (SAFe)

Management Tools

Rally, ServiceNow, SharePoint, JIRA, Team forge, Jenkins, Build, Putty, Tortoise SVN, Apache webserver

Databases

MySQL, PostgreSQL

Microsoft Tools

MS-Word, MS-Excel, MS-PowerPoint, MS-Project, MS-SharePoint

Reporting Tools

MS Excel, Rally

Operating Systems

Linux/Unix, Windows

Other

Java, AWS, Perl

PROFESSIONAL EXPERIENCE:

Employer: Neumeric Technologies October 2021– June 2023

Client: Truist (Implementation Partner: Cognizant)

Role: Scrum Master

Responsibilities:

Worked on multiple projects related to FIS, FISERV, TSYS, Enterprise Teller, PAZE Wallet

Facilitating daily stand-up meetings and regularly reviewing sprint burndown charts to keep the team aware of the progress of tasks while helping them clear impediments to ensure smooth sailing of the sprint.

Facilitating the sprint review and sprint retrospective meetings and encouraging team participation to increase productivity and efficiency of the team and process.

Formulating new strategies during retrospective meetings to inculcate improvements into upcoming sprints and avoid impediments.

Preparing the Scrum Artifacts – Product Backlog with Features & User Stories with acceptance criteria, Sprint Backlog, Sprint Task List, Story point estimation using Rally along with Product Owner

Managing and creating Definition of Done and Definition of Ready

Managing issues and resolution of conflicts to achieve sprint goal.

Identifying risks that cause blockers to delivery, reporting and determining mitigation steps.

Facilitating discussions for estimation based on the complexity of requirement and team capacity and have worked on getting high budget projects approved.

Regularly interacting with various Line of Businesses and SMEs for new requirements

Conducting meetings with various upstream, downstream teams to have the data related information based on the requirements.

Managed and facilitated pre-PI planning meeting for product backlog prioritization, refinement, and sizing.

Participated in PI planning event lead by Release train engineer/Delivery Manager with involvement from the development team.

Participating in Change Management activities right from the beginning of a project to help get all the deliverables and approvals in place as per the processes set by CAB team members.

Collaborating with the Release Train Engineer at Program Level to facilitate end-to-end smooth delivery.

Providing weekly reports to higher management on the progress/status and also sharing accomplishments/hurdles

Preparing Project Plans, handling multiple projects, identifying project risks and mitigation steps

Worked on resource planning and allocation to ensure they are billing as per the approval received on funding by the stakeholders.

Managing onshore – offshore Dev and QA teams for continuous delivery and also managing multiple Scrum teams

Client: Freeman Company Dallas, TX May 2018 – October 2021

Role: Scrum Master

Description: Freeman provides full-service design and production resources for corporate events, exhibit programs, expositions, and conventions across North America.

Responsibilities:

Groomed, guided offshore team to follow the scrum agile process which provided structure around deliverables, production release and improved business expectation.

Conducting daily standups, resolved impediments as needed.

Leading and facilitating daily scrum, sprint planning, sprint demo (with the Product

Owner), and retrospective meetings.

Piloted the team in defining - definition of ready, definition of done and acceptance criteria.

Encouraged new ideas in the team and supported and led new initiatives in solutioning.

Closely working with the Product Owner to maintain the Product Backlog Items.

Collaborated with the team in developing and maintaining team standards, tools, and best practices and empowered the team to self-organize and self-manage.

As an Agile mentor and Project manager facilitated ceremonies for the 3 teams and kept them in line following processes and procedures.

Proactively communicated any risk, design & quality issues, or increases in scope/time required to ensure projects remained on track.

Maintained Jira, analyzed data, developed PowerPoint dashboard metrics and charts to senior management.

Organization: Capgemini India Private Ltd, Mumbai, India November 2013 – August 2014

Role: Scrum Master

Client: Euronet, France

Description: Euronet Worldwide is a global electronic payments company that provides a wide range of financial technology services. Euronet offers solutions related to electronic payment processing, including ATM services, point-of-scale (POS) services, and prepaid services. RailEurope used this as a payment gateway.

Responsibilities:

Involved in all the phases of Software Development Life Cycle (SDLC) to ensure that business objectives were met.

Worked as a liaison between on-site business users and offshore technical teams to communicate requirement prioritization and implementation level of effort to make sure highest value features are given higher priority.

Incorporated Scrum Events Backlog refinement, Sprint Planning, stand up meeting, Sprint Review and Sprint Retrospective.

As Scrum, master, tracked team velocity and Sprint progress using Sprint Burn down chart and Product Burn down chart.

Conducted Sprint Retrospective meetings creating the environment for each team member to freely express their opinions and suggest improvement measures at the end of each sprint.

Used JIRA to maintain details of all the iterations, uploading the Burn down charts and all the necessary documents required for successful implementation of Scrum.

Organization: Capgemini India Private Ltd., Mumbai, India January 2008 – November 2013

Role: Perl Developer

Client: Canon, UK, and multiple other Perl Projects

Description: Canon UK, leading provider of digital cameras, digital SLR cameras, inkjet printers & professional printers for business and home users. Canon has always been leading the market in Retail and eCommerce.

Responsibilities:

Interaction with the client and On-Shore team regarding requirements and changes.

Have been part of the project planning, requirement analysis, estimation, programming and creating test plans for unit testing.

Implementing all the Change requests, enhancement-using PERL features like mod-Perl, CPAN modules, Object Oriented Perl.

Unit Testing of the code written and resolving all the issues in testing and acceptance environment.

Creation of RPM Packages and making it available for installation in all environments.

Sharing of knowledge with other Team members and generating documents for future reference.

Successfully handling 24*7 On-Call Production Support and resolving the issues within the given SLA.

Successfully created Perl scripts for Automation of Build process to save time during each release.

Tool used to report Incidents, Problem and Changes was Remedy. Uploading all the necessary action taken and documentation were maintained here.

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