Jൾඇඇ ൿൾඋ LൾBൺඋ ඈ

**** * ** *** *** *, Glendale, AZ 85302 623-***-**** ad14w2@r.postjobfree.com Hotel Operations Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible problem solver with a positive attitude. Experienced Hotel Manager highly effective at launching full-service Hotels on schedule and within budget. Natural leader committed to excellence in service. Helpful professional with a drive to provide remarkable service. A real people person who enjoys problem- solving and understands the importance of corporate branding. Looking for the opportunity to be a manager at an established hotel.

Effective leader

Exceptional interpersonal communication

Verbal and written communication

Coaching and mentoring

Budget development

Timeline management

Employee scheduling

Customer service

Conflict resolution

Organized

Staff training/development

Customer service-oriented

Operations management

Deadline-oriented

Laundry/Housekeeper, 06/2005 to 10/2007

Ramada Inn – Peoria, AZ

Cleaned and changed bedspreads, blankets and mattresses. Waxed and polished wood floors and other woodwork. Dusted picture frames and wall hangings with a cloth. Rotated linens in storerooms and replenished supplies when they were low. Disinfected and mopped bathrooms to keep them sanitary and clean. Moved chairs, desks and beds around rooms to clean behind and underneath them. Removed waste paper and other trash from the premises to designated area. Transported cleaning products and equipment to and from the utility rooms. Managed laundry, including sorting, washing, drying, and ironing. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Front Desk Agent, 03/2006 to 06/2011

Quality Inn / Choice Hotels – Glendale, AZ

Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable.

Assisted other hotel personnel in various capacities including overseeing the entire front desk when the manager was unavailable and handling purchases at the gift shop when it was short-staffed. Managed the day-to-day operations of the front desk at a major hotel in Glendale and handled concierge responsibilities when that individual was not available. Answered the phone by the second ring and greeted callers enthusiastically. Issued room keys to guests upon check-in and answered questions regarding how to use them properly. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel. Provided guests with information and directions to various areas of the property including the casino, gift shop, restaurants, pool and spa, and fitness center. Made accommodations and travel arrangements for visitors. Reported maintenance problems to the appropriate personnel. Front Desk Agent/General Manager, 08/2011 to 08/2018 Comfort Inn / Choice Hotels – Glendale, Az

plan and organise accommodation, catering and other hotel services promote and market the business

manage budgets and financial plans and control expenditure maintain statistical and financial records

set and achieve sales and profit targets

analyse sales figures and devise market and revenue management strategies recruit, train and monitor staff

plan work schedules for individuals and teams

meet and greet customers

deal with customer complaints and comments

address problems and troubleshoot accordingly

ensure events and conferences run smoothly

supervise maintenance, supplies, renovations and furnishings deal with contractors and suppliers

ensure security is effective

carry out inspections of property and services

ensure compliance with licensing laws, health and safety and other statutory regulations Eൽඎർൺඍ ඈඇ

High School Diploma: 1987

Peoria Accelerated High School - Peoria, AZ

Associate of Arts: Business, 2011

Kaplan University - Davenport, IA

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