Tyanna Crudup

Customer Service Professional

Greensboro, NC 27410 ad14ux@r.postjobfree.com

272-***-****

Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.

Work Experience

Store Associate Walgreens – Greensboro, NC. 01/2023- 04/2023

Complete customers purchase on assigned registers.

Collects cash and other transactions to finalize purchases.

Processes voids, returns, rainchecks, refunds, and exchanges as needed.

Keep counters and shelves clean, and well merchandised.

Takes inventory and maintain records.

Clean and sanitize floors, and bathrooms.

Security Officer Top Guard Security – Virginia Beach, VA 09/2021 – 09/2022

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Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure.

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Controlling the entrance and departure of employees, visitors and vehicles according to protocols

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Monitoring surveillance cameras to watch out for any disruptions or unlawful activities

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Providing detailed reports on daily activities and any incidents that may have occurred to management

Cook/Prep Little People Daycare - Kingston, PA 04/2020 – 09/2021

•Prepare weekly menus that reflect all CAPF requirements

•Prepare appropriate amounts of food for each classroom (including teachers/staff), with amounts served meeting CAPF guidelines

•Prepare breakfast, lunch and afternoon snacks for all classrooms

•Maintain a clean and organized kitchen, including all food storage areas

Customer Service Representative Telerx Wilkes Barre, PA 03/2017 - 03/2020

•Manage large amounts of inbound and outbound calls in a timely manner

•Follow communication "scripts" when handling different topics

•Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

•Seize opportunities to upsell products when they arise

•Build sustainable relationships and engage customers by taking the extra mile

•Keep records of all conversations in our call center database in a comprehensible way

•Frequently attend educational seminars to improve knowledge and performance level

•Meet personal/team qualitative and quantitative targets

Education

Associate in Servsafe and Hotel Management

Luzurne Community College - Nanticoke, PA

10/ 2016 - 04/ 2017

Vocational in Technical Certificate

Academy of Training & Employment - Newark, NJ

01/ 2015 – 04/ 2015

Diploma in Medical Assistant

Drake College of Business - Newark, NJ

10/ 2012 – 04/ 2013

High School Diploma

09/1999 – 06/2003

Malcolm X Shabazz High School - Newark, NJ

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