security supervisor
Resume:
ABDALLA ISSA ABDALLA
P.O BOX ******, ***** MOMBASA, KENYA
+254********* Email: ad14t9@r.postjobfree.com
Professional Summary
Successful operations manager with 20 + years of experience in retail and security industries both in Kenya and middle east countries. Implement efficient and effective cost control measures to ensure operations remain within the company’s targets.
Objectives
To excel in and advance my work experience in the fields of operations management through hard work and professional integrity.
Experience
Security Operations Manager November 2021 – To date
Delfy Security Company, Mombasa.
Responsible for the day-to-day operation of Security within the Centre AND act as a link between facility management and All Projects Client
First point of contact for the Security team and deal with day-to-day matters such as dress code, discipline, and conduct are met and adhered to
Deployment planning and execution for all location assignments in addition to new upcoming assignments
Regular follow up with Area operation supervisors on implementing required SOPs
Preparing monthly salary estimation/advance and accounts related issues, following up on all NSSF/NHIF payment process
Assist all Directors on day-to-day security follow up issues with clients and resolves on time
Ensure assignment instructions are always adhered to by security staff in all respective assignment and incase security incidents, ensuring all issues are handled effectively and efficiently with concerned clients
Ensuring that proper communication is conveyed and acknowledged during security handover and change of shifts for smooth operation.
Custodian of security records and logs and ensuring safe keeping of all documents
CCTV Security Supervisor April 2019 – October 2021
Teyseer Security Company, Doha, Qatar.
Responsible for the day-to-day operation of Security within the Centre AND acted as a link between facility management and DHFC/SO security department
Facilitated continuous training to the security team and ensured all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries, fire alarms and intruder alarms and repots to criminal investigation department all review outcome for any ingoing police/Traffic or CID cases
Developed teamwork within the workforce, ensuring high morale through effective motivational methods.
Assisted in the review of Security Officers performance and development.
Assisted in various HR processes such as recruitment, staff development, performance review among others
Liaised with clients as and when required and reported to DHFC/SO with a summarized report where necessary
Ensured Assignment Instructions are always adhered to by security.
Ensuring security records and logs are being kept up to date and reports all to project manage
Catering manager and Reservation Supervisor February 2015 – December 2016
Hitam Catering Restaurant, Muscat, Oman.
Managed all catering planning and execution
Managed all Food & Beverage team on training and weekly duty roster scheduling
Supervised catering team and handled customer complaints in a professional manner
Ensured all security guards are at specified assignments, well dressed and fully equipped.
Managed all tenders from vendors and projects for the company.
Ensured good standards were upheld by waiters at work to avoid any guest complain
Performed various tasks such as local purchase & handling all suppliers inside restaurants and catering department
Managed all weekly sales report and monthly progress meeting minutes
Sourced for new customers for the restaurant from schools/universities and other companies for catering department
Regional Merchandising Manager February 2008 – December 2014
Al-Assyria Trading Company, Damam, Saudi Arabia.
Developed an annual merchandizing plan to ensure effective and efficient operation and implemented visual merchandising techniques that supported and boosted sales.
Set clear, comprehensive, and motivational team performance management system which was implemented across the company
Identified markets opportunities with clear knowledge of the products lines, marketing strategy and successes of competitors
Regular reporting on achievements and opportunities to management
Developed and maintained an excellent relationship with customers and other key stakeholders
Oversaw merchandising activities and ensured that retail outlets had adequate supply of products to meet trade demands
Ensured company employees had a clear job description, signed KPI’S & annual evaluation conducted
Monitored staff welfare and facilitated complaints resolution, managed, investigated and reviewed incidents reported.
Reviewed the team structures and ensured that it continuously evolved with the business needs
Set Development plans for the team & executed them
Assisted Directors in Developing strategic plan to improve efficiency, implementation of organization’s strategy and provided excursion feedback on the same.
Senior Logistics Officer November 2004 – January 2007
Jawed Fashion Division, Qatar and Abu Dhabi UAE.
Coached others to drive sales & deliver excellent customer services in show rooms
Maintained in-store standards of brands layout (Foot lockers)
Good stock management both in show room & warehouse
Used selling techniques to increase average transactions
Supervision of subordinates & handling of customer complaints in a professional manner
Ensured good quality of work & able to perform multi tasks such as logistics from local purchase & suppliers
Maximizing sales & demonstrated commercial and creative flair for brand merchandize
EDUCATION
Diploma in I.M.I.S(Information Systems): Computer Information 2002
High-Grade Computer Institute
Diploma & certificate in medical Technology: Medical technologist 2001- 2002
Mombasa Polytechnique
Certification:
Essential Management Skills for New Managers- Certificate from IIR Middle East
TRAININGS/SEMINARS
Date
Topic/Course Title
April 12, 2011- April 20,2011
Professional Merchandising Manager Training
Engr. Philips & Mr. Brian
Retail Track international (UK)
Nov 24, 2005 – Dec 25,2005
Logistic & sales procedures
GM-Ms,Louise Forrester
Jawad Fashion Training Division(Qatar)
July 5, 2005- Aug 5,2005
ASL safety procedure training Seminar (ASL International UAE)
Engr.Dominic
Sadhan international Amusements(Saudi Riyadh)
REFERENCES
Khalid Jezani
Former General Manager,
Al-Assyria Company (BTC Group)
Tel: +966*********
Kingdom of Saudi Arabia
Ms Louise Forester,
Group HR Manager
Jawad Business Group
Tel: +973********/+973********
Kingdom of Bahrain
Mazen Balharith
Eastern Region Admin Supervisor
Basamh Trading and Industry Group (BTIG Group)
Tel: +966*********
Ali Shueb Hinawi
General Manager
Delfy Security
Mombasa,Kenya
Hisham Hichki
General Manager
Teyseer Security
Doha, Qatar
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