SKILLS

Distribution Services

Bulk Mailing

Monthly Inventory

CCTV Monitoring

Inventory Assessments

Equipment Efficiency

Duty Assignments

Strong work ethic

Attention to details

Coordinating Daily Operations

Problem Identification

Property Assessments

Security Team Leadership

Report Analysis

Risk Factor Assessments

EDUCATION

Expected in May 2023

Associate of Applied Science Degree, Administration of Justice

Germanna Community College, Fredericksburg, VA

Expected in December 2022

Career Studies Certificate

Foundations of Criminal Justice

June 2022

CDL Training

Germanna Community College, Fredericksburg, VA

May 2018

Career Studies Certificate, Automotive Technician

Germanna Community College, Fredericksburg, VA

PROFESSIONAL SUMMARY

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.

WORK HISTORY

May 2021 - Current

Postal Support Employee Processing Clerk, United States Postal Services, Fredericksburg, VA

Weighed letters and packages and calculated costs based on classification, weight and destination.

Monitored performance of junior team members and offered support.

Maximized employee performance by setting effective objectives and standard practices.

Sorted mail according to size, shape and destination.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

Worked with customers to understand needs and provide excellent service.

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

November 2020 - June 2021

Security Officer, Virtus Security, Richmond, VA

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Oversaw daily monitoring and patrolled buildings, grounds and work sites.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

June 2020 - November 2020

Security Office Supervisor, American Security Group, Richmond, Fredericksburg, VA

Reported suspicious activities and persons to law enforcement.

Conducted regular patrols of key areas to spot and control security concerns.

Monitored central alarm systems for fire, intrusion and duress alarms.

Analyzed and investigated incidents alongside functional management and security supervisors.

Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.

Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.

Watched both live and recorded video surveillance footage.

June 2020 - November 2020

Security Officer, Prosegur, Manassas, VA

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Completed necessary trainings online and in-person to stay up-to-date with new tasks and goals.

Prevented losses and damages by informing all visitors of needed policy and procedures to stay onsite, reporting indiscretions and working as a team with other officers.

Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.

Directed guests around building and answered accessibility questions.

May 2018 - June 2020

Delivery Driver, FedEx, Fredericksburg, Manassas, VA

Operated with safety and skill to avoid accidents and delays.

Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

Organized all shipping paperwork and documented customer payments to keep records accurate and current.

Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line.

Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.

Assisted with loading delivery vehicle with packages before starting route (averaging 80-300 packages per shift).

Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

October 2016 - June 2018

Security Guard, SOS Security, Manassas, VA

Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Documented onsite discrepancies to appropriate officers/personnel during changes in shifts.

Responded quickly to incidents and assessed active situations for security concerns.

Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

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C

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Crystal Collins

540-***-****

ad14t5@r.postjobfree.com

Fredericksburg, 22407 VA

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