Mental Health Office Manager

Angel Whalen

Seeking Management Position with Room for Advancement.

North Little Rock, AR 72114

*************@*****.***

+1-501-***-****

I look forward to being an asset for your company; utilizing my plethora of agricultural based skills, acquired from my education, and my application of my education and also, as a result of working with many very diverse populations.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Program Eligibility Specialist

Arkansas Department of Human Services - Little Rock, AR October 2021 to Present

Program Eligibility Specialist for TEA, Medicaid, & SNAP. Excellent customer support services. Excellent data collection and case processing skills.

Office Manager

Diversified Developmental Services - Little Rock, AR April 2005 to September 2021

All general office duties. Assessment and planning. Budgeting, scheduling, and payroll. Case management. Care coordinating for clients with disabilities. Dillard's Sales Associate

Dillard's, Inc. - Little Rock, AR

December 2014 to July 2019

Sales. Merchandising. Marketing. Securing credit card accounts. Handling multiple transactions. Mental Health Professional

Pinnacle Point - Little Rock, AR

March 2013 to August 2014

Provide Mental Health Clients with various services; ensuring best practices were utilized to support clients’ needs.

Certified Nursing Assistant

Briarwood Nursing and Rehab - Little Rock, AR

November 2005 to July 2011

Perform essential duties with and for clients. Assisting clients with activities of daily living. Taking and recording vital signs. Assisting rehabilitation staff with therapy. Feeding clients and recording intake. Assisting clients with output needs (bowel and bladder training). Light housekeeping. Reporting any changes in client's status to Charge Nurse.

Certified Nurse Assistant

Lee County Health Unit - Little Rock, AR

March 2003 to March 2005

Hospice, Home Health, Skilled care and Respite care. Assisting clients with activities of daily living. Recording vital signs. Assisting with feeding. Grocery shopping for clients. Housekeeping. Recording activities and reporting any changes to Charge Nurse. Education

Bachelor's in Regulatory Science-Industrial Health and Safety University of Arkansas at Pine Bluff - Pine Bluff, AR August 2009 to December 2012

Skills

• Accounts Payable (5 years)

• Data Entry (10+ years)

• Payroll (2 years)

• Receptionist (10+ years)

• Scheduling (10+ years)

• Microsoft Excel (10+ years)

• Typing (10+ years)

• Microsoft Office (10+ years)

• Billing (Less than 1 year)

• Outlook (3 years)

• Accounts Receivable (5 years)

• Human Resources (3 years)

• Marketing (10+ years)

• Office Management (10+ years)

• Word (10+ years)

• Quickbooks (2 years)

• accounting (5 years)

• Bookkeeping (10+ years)

• IT Experience (5 years)

• Management Experience (10+ years)

• Managed Care (10+ years)

• Time & Attendance Systems (2 years)

• Time Management (10+ years)

• Creative Writing (10+ years)

• Crisis Management (10+ years)

• Crisis Intervention (10+ years)

• Planning (10+ years)

• Fundraising (5 years)

• Grant Writing (10+ years)

• Salesforce (5 years)

• Retail Sales (10+ years)

• Retail (10+ years)

• Information Management (10+ years)

• Advertising (5 years)

• Advocacy (10+ years)

• Computer Literacy (10+ years)

• Cash Management (10+ years)

• Cash Handling (10+ years)

• Training & Development (10+ years)

• Supervising Experience (10+ years)

• Recruiting (10+ years)

• Physical Examinations (10+ years)

• Presentation Skills (10+ years)

• Guest Services (10+ years)

• Caregiving (10+ years)

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Outlook (5 years)

• Driving Experience (10+ years)

• Transportation (10+ years)

• Budgeting (10+ years)

• Excel (10+ years)

• Upselling (10+ years)

• Discharge Planning (10+ years)

• English (10+ years)

• Financial Services (10+ years)

• Food Service (10+ years)

• Google Suite (10+ years)

• Human Resources Management (2 years)

• Computer networking (10+ years)

• Computer skills (10+ years)

• Mental Health Counseling (7 years)

• Case Management

• Hospice Care (10+ years)

• Event Planning (10+ years)

• Social Work

• Research (10+ years)

• Home Care (10+ years)

• Conflict Management (10+ years)

• Financial Report Writing (10+ years)

• Medical Assistant (10+ years)

• Communication skills (10+ years)

• Program Development

• Administrative Experience

• Individual / Group Counseling

Languages

• Spanish - Intermediate

Awards

Pat and John Walker Award-Outstanding Clinical Work May 2012

Cash Award bestowed upon on me by the UALR Department of Nursing for Outstanding Clinical Leadership.

Certifications and Licenses

AED Certification

July 2022 to July 2024

AED & Pediatric NSC First Aid

CPR Certification

July 2022 to July 2024

Adult, Child and infant CPR and AED

BLS Certification

State Tested Nursing Assistant

Additional Information

Disability Services Coor

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