Kelly J. Davis

Fresno, CA - 559-***-**** - ad14s9@r.postjobfree.com

Summary

Productive relationship builder: excel at listening to customer needs, highly professional—dependable, reliable, and able to perform duties with minimal supervision.

Skills

45+- WPM Typing Speed

Excellent Communication Skills

Goal-Oriented

Self-Sufficient

Detail-Oriented

Sales

MS Windows Proficient

Quick Learner

Pleasant Demeanor

Accounts Receivable

Highly Accurate

Call Center

Closings

Tax Preparation and Knowledge

Credit

Critical Thinking

Customer Service and Satisfaction

Time Management

Data Entry

Financial Statements

MS Windows Suite

Multi-line Telephone

Report Preparation

Excellent Researching Abilities

Land Dealings Terminology

Reporting and Document Management

Title Examination

Multitasking

Experience

Boston National Title January 2021 to May 2021

Title Curative Specialist

Fresno, CA

Maintained regular communications with clients to discuss and resolve issues, along with obtaining required documentation to close file.

Effectively Communicated and collaborated with Lenders, Legal Counsel, Escrow and Title Closers to ultimately prepare file for funding in a timely manner.

Initiate necessary action or documentation in a polite, professional, and expeditious manner.

Processed and maintained title files, implementing security measures to protect all data.

Reviewed various Title, Tax and Loan documents, identified problems, and sought out resolutions to smooth title process.

Evaluated documents to determine property ownership.

Verified and examined 70+ titles per week.

Examined deeds, deeds of trust, liens, judgments, and easements.

Performed title searches, ordered reports, and obtained clearance documents.

Searched private records and titles, checking for any restrictions that could halt property sales.

Collected, organized, and logged paperwork from field to coordinate efficient closings.

Prepared and issued title commitments and title insurance policies based on information compiled from title searches.

Produced disclosures and disbursements for closings.

Stewart Title July 2018 to January 2019

Title Assistant

Fresno, CA

Update Preliminary Reports as requested by Escrow.

Policy Write-Ups.

Determine the historical ownership of properties to which mortgage assets are collateralized.

Run Names to determine if any Liens or Judgments affect seller or property.

Examine deeds, deeds of trust, liens, judgments, easements, maps to determine ownership, encumbrances and to verify legal descriptions of property.

Examine tax certificates to determine if taxes are delinquent or taxes are due.

Communicate closely with Title Officers and Escrow to make sure file is complete, accurate and closes on time.

Scan files into various programs to organize and keep file in order.

Work requires speed as well as absolute accuracy Loan Set-Up: Search Pros Staffing.

Sierra Pacific Mortgage September 2016 to January 2017

Loan Set-Up Specialist

Fresno, CA

Identify and communicate to the Mortgage Loan Officer and Processor if documentation is incomplete or missing.

Receive and log loan submission.

Review indexed documents for accuracy and reclassify, if needed.

Fill out missing data fields in Loan Origination System and check for accuracy.

Review submission for completeness and contact appropriate parties to obtain documents necessary for completion.

Send out initial disclosures and re-disclosures if necessary.

Order Estimated closing fees from Escrow and enter data into the Loan Origination System.

Reviewed Desktop Underwriter/Loan Prospector to verify qualifying documents needed before sending to Underwriting.

Move loan to the next stage, adhering to company policy.

Created and updated production spreadsheets detailing latest information regarding file process.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Interpreted State Title and Vesting laws to conduct accurate and thorough investigations in accordance with Title policies and procedures.

Provided excellent service and attention to customers when collaborating through phone and email conversations.

Academy Mortgage April 2015 to September 2015

Loan Officer Assistant/Processor

Fresno, CA

File Set-Up – Prepare file and make sure file is complete and accurate to send to Underwriting.

Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.

Created various spreadsheets – to keep track of loans and what process they are in.

Submitted loan applications to processing for verifications and recommendations.

Ordered appraisals.

Ran Fraud Guard – A program used to determine if any fraud has been attempted by the borrower.

Ordered 1040 and W-2 tax information records.

Worked on incomplete conditions from processing and underwriting.

Reviewed and edited loan agreements to ensure accuracy.

Prepared application documents and follow-up with clients to request missing documentation to be turned in for processing.

Maintained effective communications with customers, referral sources and loan support staff.

Ordered credit supplements.

Ordered Verification of Employment.

Ran Desktop Underwriter.

Financial Title February 2005 to June 2006

Title Examiner

Fresno, CA

Investigated Chains of Title and a variety of documents to determine the legal status of properties prior to commitment or policy issues.

Verified correct metes and bounds/lot and block legal descriptions by researching property address and owner.

Maintained and provided to management a daily log of completed examinations and other work completed.

Searched and examined out of the lot books together with performing search and examining procedures based on information provided by Escrow.

Chicago Title June 2002 to February 2005

Title Examiner

Fresno, CA

Investigated Chains of Title and a variety of documents to determine the legal status of properties prior to commitment or policy issues.

Verified correct metes and bounds/lot and block legal descriptions by researching property address and owner.

Maintained and provided to management a daily log of completed examinations and other work completed.

Searched and examined out of the lot books together with performing search and examining procedures based on information provided by Escrow.

Performed title searches, ordered reports, and obtained clearance documents.

Examined deeds, deeds of trust, liens, judgments, and easements.

Act 1 Personnel Services January 2002 to June 2002

Clerical Worker

Fresno, Ca

Multi-line telephone and other duties as assigned.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Processed paperwork efficiently to support smooth office procedures.

Supported office needs including taking messages, scanning documents and routing business correspondence.

Dispersed incoming mail to correct recipients throughout office.

Filed and retrieved records to support business needs and boost team productivity.

Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.

United States Postal Service November 2000 to February 2002

Data Conversion Operator

Selma, Ca

Operated conventional keypunch and electronic data entry equipment to verify information.

Performed mechanical verifications of information.

Selected program format and operating mode for each data entry system job application.

Prepared and maintained program control cards and formatted instructions for all keypunching jobs performed.

Verified source documents were inputted into source utilized by computer processors by effectively using keypunch and electronic data entry equipment.

Bank of America June 1991 to May 1995

Customer Service Representative

Fresno, Ca

Responded to telephone inquiries in a call center environment.

Initiate necessary action or documentation in a polite, professional, and expeditious manner.

Keep all account information strictly confidential - Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with up to 100 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched, and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Managed high call volume with tact and professionalism.

Acted professionally and patiently when addressing negative customer feedback.

Met or exceeded service and quality standards every review period.

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