Customer Service Quality Control
Resume:
SHADRACH IGOGO
Flat ***, *** Montgomery Street Magee House E3B2Y1
Phone: 1-506-***-**** Email:ad14rq@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
● Over 3 years of experience working in the field.
● Exceptional literacy skills regarding reading, writing and penmanship.
● Organizational, multi-tasking and prioritizing skills with excellent communication both written and verbal.
● Adaptable to working the hours needed for any position or attaining any additional training required for any position.
● Reliable individual who enjoys the challenge of meeting deadlines and learning new skills to improve work performance.
● Physically fit individual who enjoys working in a teamwork setting and can work independently. when required.
PERSONAL & TRANSFERABLE SKILLS
● Well-developed interpersonal skills and ability to establish rapport with clients, staff, and the public.
● Ability to communicate both verbally and in writing excellently.
● Ability to pay attention to detail, bend, stoop, stand and walk for extended length of time.
● Flexible, enthusiastic, reliable, patient, and responsive with exceptional ability to interact on all levels with clients and staff.
● Maintained understanding and commitment to confidentiality with staff, and the public.
● Ability for good time management and meeting deadlines.
● Knowledge of good maintenance services and quality control.
● Responsible for discretion in any confidence of patients/residents or staff.
● Familiar with the organization and functions of various technology integrations.
● Good Interpersonal relationship and ability to build and maintain trust. WORK HISTORY
HGS Canada
Customer service manager August- Sept 2023
● Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.
● Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
● Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.
● Use multiple computer systems to research products, services, common problems, and solutions offered.
● Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time.
● Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
INTELCOM Fredericton, Canada
Package handler July 2023- Date
● Unload, sort, scan, label and place packages in the designated area in preparation for the delivery team.
● Receive products and check that they are not damaged.
● Return any damaged products.
● Record all received items in the computer system.
● Pack items in a methodical way.
● Clean the warehouse.
MULTICULTURAL ASSOCIATION OF FREDERICTON, New- Brunswick, Canada. ESL Instructor (Part Time) May 2023- Date
● Provide a supportive and positive learning environment with high expectations that encourage ESL learners’ language growth.
● Modify classroom practices to fit the learning styles of various learners.
● Create lessons that are motivating and engaging with a focus on learning and progress.
● Motivating students and using humor to induce a pleasant learning environment.
● Maximizing students' talk time through oral tests and presentations
● Follow the Canadian Language Benchmark requirements and Portfolio-Based Language XPERA RISK MITIGATION Fredericton, Canada.
IC-Operations lead February- April 2023
● Responsible for the intake, safety and overall care of dozens of refugees.
● Closely worked with clients helping with all necessary paperwork for Canada Immigration.
● Helped translate to clients and their family all needed information.
● Providing information control and liaison between Xpera and hotel staff and other external agencies
● Providing support and assistance to client in their hotel rooms when needed
● Alert the medical team when any of the client /family falls ill.
● Developed open rapport with clients, encouraging them to share questions and concerns.
● Counselling patients when necessary
PROJECT 12 IVANO-FRANKIVSK, Ivano-Frankivsk, Ukraine. English as a second Language Instructor October 2021 – February 2022
● Delivered ESL curriculum in groups and individual contexts to promote learning.
● Used textbooks, worksheets, games and visuals to instruct students and improve skills.
● Delivered speaking, writing, reading and listening assignments to enhance language learning. IVANO NATIONAL TECHNICAL UNIVERSITY OF OIL AND GAS Ivano-Frankivsk, Ukraine Internship May 2021 – October 2021
● Monitoring production and running diagnostics on well performance
● Maintaining flow lines
● Scheduling and supervising down-hole wire line dew-axing programs on flowing oil wells.
● Monitoring down-hole pump efficiency on artificial lift wells and reporting malfunctions
● Identifying failed equipment and reporting which replacement parts are need NATIVE CAMP, Tokyo Japan
Online ESL Teacher 2019 – February 2022
● Connected with students 5 days per week to deliver and accept assignments.
● Minimized billing and administrative errors with impeccable record keeping.
● Developed expertise and expanded teaching abilities through continuous training.
● Supported needs of students with different abilities by improvising personalized lesson plans.
● Improved long-term outcomes for non-English speaking students by giving each strong English foundation. BUKI TUTORING COMPANY, Ukraine
Online ESL Teacher 2019 – February 2022
● Taught one-on-one classes with non-English speaking students across different proficiency levels.
● Identified variations in student learning styles and adjusted teaching methods.
● Selected vocabulary weekly to build on previous mastery.
● Assessed ongoing comprehension using verbal, written and pictorial methodologies.
● Worked under direction of main classroom teachers to reinforce daily lessons. JNG GLOBAL, Delta State Nigeria
Assistant Project Officer January 2017 – April 2019
● Coordinated resources and work plans to help the team stay on track and meet maintenance goals.
● Balanced manufacturer specifications, quality standard and budget objectives to plan complex maintenance work.
● Kept company buildings, equipment and machinery in good working order with well-coordinated maintenance plans.
● Maintained safe and functional electrical systems with good troubleshooting, testing and repair abilities.
● Handled maintenance needs with high accuracy and met demand using internal work order system to allocate projects.
EDUCATION
IVANO NATIONAL TECHNICAL UNIVERSITY OF OIL AND GAS Ivano-Frankivsk, Ukraine Master’s Degree in Oil and Gas Production July 2021 ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY Enugu State, Nigeria Bachelor’s in Engineering December 2019
CERTIFICATIONS / TRAININGS
GATEHOUSE AWARDS, Dewsbury, United Kingdom
GA Level 3 Certificate in Teaching English as a Foreign Language, June 2019 NATIONAL YOUTH SERVICE CORPS, Rivers State, Nigeria Certificate Of National Service April 2017
IFP Institute of Petroleum, France
MOOC Sustainable Mobility Technical and environmental challenges for the automotive sector January 2016 AFFILIATIONS
Nigerian Student Union Ivano-Frankivsk Ukraine- Active Member Volunteer Medical Corps: City Coordinator
REEFEREES:
Dr. William Morrison
Retired UNB Professor
Licenced Psychologist
President of Dr. William Morrison Professional Corporation ad14rq@r.postjobfree.com
Rev. Dr Neville Gosman
ad14rq@r.postjobfree.com
Fred McNabb
Senior Investigator Xpera Risk Mitigation
ad14rq@r.postjobfree.com
Engr. Gaius Ologbo (Coren, IRCA)
Construction Mechanical Supervisor at Maire, Tecnimont gaiusoghene@ yahoo.com
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