If your company is in need of an individual whose main goal is to maximize company productivity. Dedicated to providing superior customer services, committed to their position, has the ability to personally as well as instill in my team members, the persistence to strive for the ability to execute their task with speed & efficiency while paying utmost attention to detail, plus having completed diversity training to work towards and maintain an inclusive and positive work environment, encouraging those to take individual initiative while expressing value for collaborative ventures, insight on how to function in uncomfortable & or hostle situations. managing crisis with a calm professional demeanor and utilizing such opportunities to demonstrate to my team members on how to operate with the ability to solve critical issues in time-sensitive situations, has the understanding that the most respected individuals in the workplace are those who look for moments to be a valuable team member, knowing that an example by visual demonstration of what a model of your company's values represent, is the best way to proselytize and maintain talented teams Additionally am also highly motivated, Organized, energetic and versatile, and committed to continuous improvements in perpetuity If these are the attributes your company is searching for to join your ranks, then I will be a wonderful asset to your team Thank you for your time and consideration,

SKILLS

Customer service

Consistently surpass KPI expectations

Data entry

Empathy

Cash handling and credit transactions

Product/Service knowledge

Communication skills

Motivation Skills

Supervisor skills

Hospitality skills

Product knowledge

WPM

Organizational skills

Hazwoper 40

Problem solving / Resolution skills

OSHA 30

Upselling

CPR/AED

Interpersonal skills

Computer skills

EXPERIENCE

Front Desk Administrative Assistant / See's Candies • Los Angeles, CA • 07/2023

•Customer service representative

•Data entry

•Front desk attendant

•Empathized with and fulfilled customer needs

•Answered inbound calls

•Supervised crew to stay In adherence with company guidelines

•De-escalated and resolved problematic situations fulfilled client concerns

•Calm in fast pace work environment

•Cash handling and credit transactions

•Monitored performance levels in accordance with company policies. Demonstrated superior knowledge of company products and services

•Stocked shelves with merchandise according to company standards, Acceded KPI expectations

•Maintained a clean work environment by adhering to covid regulations

•Scheduled appointments for clients using calendar software programs such as Outlook.

•Provided administrative support including filing documents electronically and or physically,

Front Desk Receptionist / Smack Gym Fitness • Los Angeles, CA 02/2010-07/2017

•Customer service representative Data entry

•Assisted with opening and closing duties such as checking inventory levels or stocking supplies,

•40+WPM

•Balanced cash register tills at the end Of each shift according to company standards,

•Monitored the gym floor to ensure safety regulations were followed by patrons.

•Greeted and welcomed gym members. visitors, and guests upon arrival.

•Handled customer inquiries in person. via telephone, or email.

•Oversaw inventory and ordered ingredients to restock freezers. fridges and pantry Supervised the perpetration Of Cardiovascular diets, Reno diets. Low Sodium Diets

•Training for mechanical chops diets Puree diets..

•Prep time temperature management for perishable items.

Lead Customer Service Representative / Mervyns • Los Angeles. CA 07/2007 • 09/2010

•Customer service representative Data entry

•Receive orders, calculate charges and process billing/payments

•Communication skills

•Cash handling/credit card transactions

•Enforced company policies and procedures

•Coordinated schedules and appointments. sending out reminders regarding appointment dates Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

•Remained calm and professional in stressful circumstances and effectively diffused tense situations

•Mentored new employees on procedures and policies to maximize team performance

•Type 40+WPM

•Interpersonal skills

•Multitasking skills

EDUCATION AND TRAINING

Certification. CPR/EAD 07/2023

Coastline Community College - Fountain Valley, CA

High School Diploma 09/1998

Dorsey High School - Los Angeles, CA

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