Megan E Koontz

**** **** ******** **,

Salt Lake City, UT 84118 801-***-**** ad14qx@r.postjobfree.com www.linkedin.com/in/megan- koontz

Summary- Fully committed to providing the highest possible standards of customer service and support. Call Center Management with a proven Leadership to train, supervise, motivate, and evaluate customer service representatives. People oriented; Outstanding Communication skills, enjoy working directly with customers and the general public. Organized self-starter; can be depended on to complete a task under minimal supervision. Understands and appreciates the importance of a job well done individually or with a team. Skilled in research with the analytical skills to see a situation look . In my next role, I’d like to leverage my strengths and skills to provide value and have an opportunity to be part of a supportive team and be able to continue to grow. Computer Skills-MS Word, Excel and proprietary call center systems such as Avaya, Cisco and Microsoft and Power Point Presentations .

Professional Experience

Radian/Home Genius March 2022 to December 31-2022

Real Estate company that connects people, data, software, and solutions to create a smarter experience.

Senior Data Specialist

Responsible for completion of all MLS related matters. This includes: all of Data Special functions, plus configure raw MLS data (export/internal) for setup and efficient use/flow within various parameters for scheduled and on demand projects. Includes Project creation, initial setup, and training, monitoring task(s) performance and follow up as needed of Data Specialist position. Alterations as required when supported department needs dictate and change. Research of archived listings and tax records. Input and maintenance of property listings throughout the life cycle of the property listing. Communication with outside MLS and assists with local office relations pertaining to Red Bell and all MLS work. Special assignments as given by Broker.

Primary Duties and Responsibilities

• Coordinate and manage database activities to support application development projects.

• Manage data exporting and importing across database systems.

• Respond to database related queries and issues in a timely fashion.

• Assist in optimizing database for operational and performance efficiency Select Portfolio Servicing July 2012 to March 2022 Mortgage Servicing with the mission to provide servicing solutions that exceeds expectations.

Bankruptcy Department

Provide support for attorney’s nationwide in preparing and filing of Motions and other court actions to vacate the automatic stay in the Bankruptcy. Review values of property for calculations in equity. Completed research of prior servicer payment history including posting to escrow. Prepare spreadsheets that included escrow and payments owed and received in reconciling the account for possible foreclosure action.

Megan E Koontz

4062 West Aquarius CT,

Salt Lake City, UT 84118 801-***-**** ad14qx@r.postjobfree.com www.linkedin.com/in/megan- koontz

ART (SPS team that handles national disasters) Maintain and organize call list. Take outbound and inbound calls put together reports and special projects as requested by supervisor or manager. Strive for one call resolution on every call. Assist my fellow co-workers. Loss Mitigation Team-Answered Customer Service calls. Provided information on the documentation needed for the Loss Mitigation Process. Reviewed financial expenditures with the mortgager. Empowered decision making by detailing the completed process allowing the mortgager to make an education decision. Was able to be empathetic and objective. Demonstrated reliability and dependability.

EDUCATION -Phillips Jr College, Salt Lake City, UT Associates of Science, Legal Assistant Referrances-

Brenton Basta- 801-***-****