Bianca Williams

Rancho Cucamonga, CA *****

Summary

● Project Coordinator/ Assistant Project Manager. Results-driven Customer Experience Leader with expertise in delivering exceptional service and building team morale through effective communication and positive performance feedback while simultaneously driving technical sales and revenue growth.

● Ensuring projects adhere to scope of work, signed contract, approved plans, and building code.

● Working hand in hand with the technical & sales team to develop detailed project plans and understand full scope.

● Reviewing and identifying project BOM needs and work with production, warehouse, purchasing and sales on sourcing.

● Administrative support as needed.

● Proficient in Microsoft Office 365, Excel, Microsoft Project

● Offers a high-level strategic perspective and varied expertise in managing and delivering projects across diverse industries. Detail-oriented team player with strong organizational skills.

● Interview availability: Monday to Friday 10 am to 5 pm PST. Skills

● Customer Success

Management (CRM)

● Relationship Building

● Project Management

● Outlook

● Construction Services

● Process Improvement

● Data Analysis &

Reporting

● Strategic Planning

● Client -Vendor Relations

● Sheets

● Retention Strategy

● Order Entry -Provisioning

● Scheduling

● Salesforce

● Microsoft Office 365

● Excel- ms-sharepoint

● powerpoint

● Microsoft Project

● SAP

● Oracle Primavera

● PowerBI

Work History

Project Coordinator

Quality Material

Mar23 – Jun 23

● Ensure projects are delivered on time and within budget.

● Supervise assigned projects and coordinate all team members and resources to keep project workflow on track.

● Ensure projects adhere to scope of work, signed contract, approved plans, and building code.

● Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures

● Reviewing what is required and the expected time frame to complete the job and meet objectives.

● Work hand in hand with the sales team to develop detailed project plans and understand full scope.

● Follow up with vendors, team members, subcontractors, cities and other resources to ensure the project keeps on track and moving forward.

● Monitor project progress and update customers and other stakeholders on project status.

● Coordinate between internal resources and third-party vendors for flawless execution

● Complete project tasks as required to meet project deadlines and objectives.

● Coordinate product delivery, installation, and follow up with AR for project invoicing.

● Schedule and coordinate installations with customers and installation teams

● Review and identify project BOM need and work with production, warehouse, purchasing and sales on sourcing.

● Review project blueprints and create project material lists.

● Read and comprehend blueprints, bill of materials, contracts, quotes, change orders and project objectives.

● Adhere to budget by monitoring expenses and implementing cost-savings measures.

● Create and maintain comprehensive project documentation.

● Providing administrative support at needed.

Reason Of Gap: Looking for better opportunity

Operations Coordinator

Crown Castle (Through Wavys)

Jun 2022 - Sep 2022

● Supports a Regional Engineering & Estimating Team with assigned tasks, projects, tracking projects, deliverables, dates and monitoring deadlines, running daily and weekly reports from various databases.

● Manages financials and invoicing inbox for the District Operations & Engineering teams, communicating with local vendors and reporting on monthly financial targets.

● Develops and maintains accurate and complete files for projects and programs.

● Continue to monitor for integrity and completeness.

● Assist third-party vendors with their compliance status to ensure on-time payment. Project Coordinator

Ziply Fiber (Direct)

Jan 2020 – May 2022

● Responsible for the full lifecycle management of up to 60 projects simultaneously developing build implementations for Ziply Fiber ensuring project goals and timelines are executed.

● Key Achievements:

● Collaborate with cross functional teams to meet timely completion of projects within budget.

● Develop accurate project plan and budget for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation.

● Lead internal and external deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion.

● Foster strategic client and vendor relationships to communicate on problem areas and work closely to provide a quick resolution, which resulted in reduced adverse timing and quality impacts.

● Manage implementation for building the fiber network through the integration of existing 3rd party build plans into the Ziply Fiber plan – ID performance.

Product Advisor

Microsoft (Part time) (Direct)

Apr 2020 - Dec 2021

● Build and maintain productive relationships with new and existing customers through the discovery, purchase, and utilization of Microsoft Technology solutions and services.

● Key Achievements:

● Contact small businesses and nonprofits to educate them on free resources, including various services and products available through Microsoft

● Assist customers to discover new Microsoft products with enthusiastic and knowledgeable support.

● Through the implementation of practical approaches to solving problems

● Partner with team members to collaborate on the execution of store and company objectives.

● Successfully maintained product knowledge through self-education, by attending training along with workshops to learn about new products, then proceed to share information with customers. Education

Master of Science: Business Management - Project Management Colorado Technical University

Sept/2019

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