Customer Service Entry Level
Resume:
KW
Kimberly Welch
Professional Summary
I'm a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level phlebotomy position. I've performed 113 successful venipunctures, 5 capillary punctures, and have collected UA specimens. I have completed over 40 hours of clinical rotations at the Keesler Air Force Base Medical Center.
Work History
Tuesday Morning - Shift Manager/Key Holder
Long Beach, MS
08/2022 - 01/2023
Sam's Club - Member's Specialist
Gulfport, MS
● Completed store opening and closing procedures.
● Counted out cash drawers and balanced totals.
● Trained and mentored new employees.
Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
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Improved customer service by projecting a friendly and knowledgeable attitude.
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● Processed cash, credit, debit, and check payments.
● Opened inventory boxes and restocked shelves.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
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Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
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Swept and mopped floor, and wiped windows and fixtures after closing to maintain an organized and tidy store.
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Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
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Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
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Marked down clearance items and relocated merchandise to proper store areas.
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********.*******@*****.***
Gulfport, MS 39503
Skills
Customer Service
● Organization
● Drawer Balancing
● Staff Management
● Project Planning
● Problem Resolution
● Computer Skills
● Good Judgement
● Teamwork and Collaboration
● Verbal and Written Communication
● Data Entry
● Infection Control
● Patient Confidentiality
● Venipuncture
● Specimen Preparation
● Quality Control
● Patient Support
● Specimen Labeling Procedures
● Sample and Specimen Collection
● Quality Control Guidelines
● Health Education
● Patient Care
● Medical Records Review
● Recording Data
● Attention to detail
● Interpersonal Skills
● Knowledge of medical terms
Education
09/2023
01/2022 - 03/2022
Tuesday Morning - Retail Sales Associate
Long Beach, MS
03/2021 - 12/2021
● Followed all company policies and procedures to deliver quality work. Listened and responded to customer requests and forwarded necessary information to superiors.
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Interpreted clients' needs and introduced services to fit specific requirements.
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● Assisted in renewing and upgrading customer's memberships.
● Monitored self-checkout.
● Greeted customers at the door and checked their memberships. Scanned customer's items at the exit door to ensure they were purchased.
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● Promoted and sold Sam's Club credit cards to interested customers. Greeted customers and helped with product questions, selections, and purchases.
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Stocked merchandise, clearly labeling items, and arranging according to size or color.
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● Maintained clean sales floor and straightened and faced merchandise. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
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Helped customers complete purchases, locate items, and join reward programs.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
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Answered questions about store policies and addressed customer concerns.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Balanced and organized cash register by handling cash, counting change, and storing coupons.
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Developed professional relationships with customers to increase loyalty, retention and rapport.
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Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Engaged in friendly conversation with customer to better uncover individual needs.
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Listened to customer needs and desires to identify and recommend optimal products.
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Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
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● Managed efficient cash register operations.
Used in-store system to locate inventory and place special orders for customers.
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Mississippi Gulf Coast Community
College
Gulfport, MS
No Degree: Phlebotomy
05/2023
Mississippi Gulf Coast Community
College
Gulfport, MS
GED
Continued Skills
*EKG
*CBG collections
*Professional bedside manner
*Sitter
*Chart management
*Camera monitoring
*Telemetry monitoring
Papa John's Pizza - Delivery Driver
Jacksonville, FL
11/2018 - 05/2019
Completed on-time deliveries by choosing the best and most efficient routes.
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● Delivered packages to customer doorsteps and business offices. Maintained an upbeat, positive attitude in a busy, customer-focused environment.
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Completed rush deliveries on tight timetables to satisfy customer needs.
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Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
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Operated vehicle safely in highly congested areas with no traffic violations.
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Worked scheduled hours as required and took on available shifts during holidays and busy periods.
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Determined the quickest and safest routes for delivery by using effective planning and organizational skills.
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Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
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● Maintained a clean workspace.
● Assisted in the kitchen area when help was needed. Additional Information
I would like to add that I am BLS-certified through the American Heart Association.
Memorial Hospital - Multi Skilled Technician/ Monitor Technician Gulfport, Mississippi
11/26/2023 - Current
*Stock all rooms including the work rooms in the unit.
*Clean work stations and equipment with Cavi wipes.
*Empty patient's Foley (PRN)
*Prepare rooms for new patients going into the unit.
*Help land new patients.
*Answer call lights.
*Return and charge back unused supplies to the appropriate patient.
*Clean out patient rooms after patient transfers to a different unit.
*Assist RN with getting patient in and out of bed and with turning the patient.
*Assist with baths.
*Empty trash and linen.
*Pass out and pick up food trays and document how much was eaten.
*Collect CBGs and report results to the RN.
*CBG controls every shift.
*EKGs
*Chart any activities done with the patient.
*Communicate patient concerns with the RN.
*Monitor telemetry for lethal rhythms and report if seen.
*Order supplies as needed.
*Answer all calls and report results to RN.
*Announce visitation.
*Call in all consults.
*Monitor cameras for falls and safety.
Contact this candidate