Customer Service High School
Resume:
High School Diploma:
Hastings High School
Houston, TX
***************@*****.***
Marquez, TX 77865
Skills
• Store opening and closing
• Training and coaching
Employee engagement and
motivation
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• Able to lift [Number] pounds
• Verbal/written communication
• Loss prevention
• Payment processing
• Customer relations
• Merchandising
• Hard-working
• Schedule coordination
• Opening and closing procedures
• Equipment troubleshooting
• Punctuality
• Training and mentoring
• Returns and exchanges
• Issue resolution
• Product recommendations
• Customer assistance
• Credit and cash transactions
• Merchandise restocking
• Bank deposits
• Cash drawer balancing
Liquor regulations and
compliance
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• Cash register operation
• Effective customer upselling
Education And Training
Hardworking [Job Title] offering [Number] years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Energetic Cashier with [Number] years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Valero Corner Store - Cashier Trainer
Marquez, TX
03/2013 - 05/2021
C.j.cafe - Waitstaff Manager
JEWETT, NY
02/2009 - 10/2018
Melanie Rogers
Summary
Experience
Trained new team members in cash register operation, stock procedures and customer services.
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Learned roles of other departments to provide coverage and keep store operational.
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Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
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Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
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• Established standards for personnel performance and customer service.
• VerifIed and confirmed staff schedules to properly cover shifts.
• Motivated staff through acknowledgment of hard work and achievements. Maintained table setting by removing courses, replenishing utensils and refilling drinks.
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Investigated and resolved complaints regarding food quality, service or accommodations.
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• Collected cash sales from employees to properly tip each server after shift. Served orders by picking up and delivering customers' choices from bar and kitchen.
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Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
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Ponties Dinner - Manager Of Operations
Fairfield, TX
07/2007 - 10/2009
B&H Ranch - House Manager
Frankl
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
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Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
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Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
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• Resolved problems or concerns to satisfaction of involved parties. Mentored front of house personnel on company policies customer service techniques and professional communication.
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Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
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Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
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Implemented policies and standard operating procedures and managed quality, customer service and logistics.
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Delivered positive customer experiences by implementing effective quality assurance practices.
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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
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Recruited, hired and trained crew members on application of projects, customer relations and customer service.
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Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
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Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
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Conducted performance reviews providing coaching and feedback to benefit both company and employee.
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Taking care and maintaining home having everything prepared for owners and clients
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Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
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Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
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