Patient Care Follow Up
Resume:
SANDI BUTLER
Riceboro, Georgia 31323
*************@*****.***
SUMMARY
Experienced medical professional with great relational skills and rapport
Outstanding communicator
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Access
Work well independently and collectively
Type 50+ words per minute
Organized
Punctual
Astute
EXPERIENCE
United States Department of Veterans Affairs, Veterans Health Administration, Dublin VA Hospital
Brunswick, Georgia
12/2017 – Present 40 hours per week
Advanced Medical Support Assistant (GS-0679-06)
Coordinate with patient care teams to review the clinic utilization by using various reports
Ensure the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
Develop and maintain effective and efficient communication with patients, interdisciplinary teams,
VA Medical Centers, and other agencies
Assist with communications during the inpatient to outpatient discharge; communicate with non-VA Medical facilities; facilitate and process secure messaging with the patient and team; notify patients of normal lab results; develop and manage the tracking system for follow-up care such as consults and tests
Participate in team huddles and team meetings to manage and plan patient care; set priorities and deadlines; and, adjust the flow and sequencing of the work to meet team and patient needs
Work with teams to reinforce the plans of care and self-help solutions, and enter appropriate information into each electronic record
Monitor pre-appointment requirements to assure readiness for patient visit/procedures
Manage electronic waitlists to verify and validate accuracy, and resolve issues
Participate and provide input in problem solving on operation issues or procedures in team meetings, and perform administrative follow-up actions
Participate in and independently follow-up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
Evaluate patient information and clinic schedule lists to determine whether patient is vested
Educate providers on need-to-know information
New Testament House of Prayer, Incorporated
Jones, Georgia
10/2012 – 12/2017 40 hours per week
Supervisors: Estella Hopkins 912-***-****) Mamie Halsell 912-***-****) Esther Jones 912-***-****)
Lead Outreach Program Specialist
Led, coordinated, planned, organized, and facilitated events, while representing the organization
Typed, faxed, e-mailed, disseminated, edited, stored, and retrieved information, reports, data, requests for information, and correspondence
Advised and counseled on community events and programs centered on food, clothing, jobs, and shelter
Managed records, while maintaining privacy and security of information
Adhered to federal, state, and local rules, regulations, policies, procedures, guidance, and standards
Responsible for the registration, administrative processes, and entitlements for those seeking assistance
Developed and distributed outreach materials to include: brochures, fact sheets, web content, and other targeted information which highlighted organizational and community services and locations
Counseled individuals and groups throughout the facility in a client-centered process to facilitate and empower them to develop and achieve self-determined goals related to health and wellness
Coached clients to achieve health goals and behavioral changes, as prescribed by their professional health care providers
Assisted with identifying goals, developing behavior plans for discharge, and assisting with post-discharge follow-up
Conducted whole health facilitated groups – inclusive of mental health and physical well-being -- and provided follow-up care through telephone clinics or secure messaging between face-to-face appointments
Provided interventions that promoted health and wellness and enhanced well-being, improved health related outcomes, reduced likelihood of inpatient admission, and improved quality of life
Provided information on the relationship between lifestyle and health outcomes, exploring behaviors that increased the risk of developing or worsening chronic disease end those that reduced the likelihood of chronic illness
Conducted interventions that led to improved functioning, decreased probability of deterioration or admission, and enhanced quality of life
Encouraged and assisted clients with the adoption of habits that were conducive to higher qualities of life and in alignment with their goals
Identified habits and behaviors that are harmful to quality of life and related to chronic illness
Developed treatment plans focused on behavioral interventions based on current scientific knowledge and research that improved quality of life and reduce risk for chronic disease, or that reversed or slowed progression of chronic disease
Utilized motivational interviewing and health coaching techniques and processes, learned through prerequisite health coach training, to assist members in developing realistic plans to accomplish their goals
Provided educational opportunities for staff-including lunch and learns, grand rounds, and presentations at staff meetings, which promoted heath coaching and encouraged referrals to these services
Processed fiscal transactions including special payments
Cultivated and maintained working relationships with a network of service provision agencies and individuals in all areas relevant to transition and readjustment areas
Communicated with clients and their beneficiaries, as well as other entities -- in person and telephonically
Examined expenditure vouchers prior to payment to assure that existing laws and regulations authorized the expenditure
Liaised with community representatives to assist with promotion and implementation of events/programs
Led workshops, trainings, and seminars that aided staff and visitors on various initiatives
Maintained a system of accounting records for all financial management system transactions within the organization
EDUCATION
Phlebotomy License Allied Medical Center-Hinesville Awarded: June 2017
Certified Pharmacy Technician Fisk University Awarded: September 2015
High School Diploma Penn Foster High School Awarded: September 2014
Certified Nursing Assistant Dominion Healthcare Solutions Awarded: October 2012
Child Development Associate Certificate UGA Cooperative Extension Awarded: July 2012
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