Elisha Jones

Omaha, NE *****

ad14pc@r.postjobfree.com

+1-402-***-****

Willing to relocate to: Kansas City, MO

Authorized to work in the US for any employer

Work Experience

Premier Service Consultant (Remote)

AT&T - Omaha, NE

June 2023 to Present

Inbound customer services calls for billing, payments, technical support, troubleshooting, services inquiries and sales upgrades for new and current AT&T mobile customers. Tax

Self Owned Business - Omaha, NE

January 2016 to Present

I have been doing my own and others taxes for several years. I do this part time every year from January until end of April. I determine refund amounts by entering the correct and accurate data into the system and answer any tax questions or inquiries that my clients may have. I provide audit defense as well in case of any errors on the tax preparation.

Customer Service Advocate (Remote)

NTT DATA - Lincoln, NE

October 2021 to May 2023

• Take inbound calls for supplemental insurance.

• Answer customer questions and inquires in a timely and professional manner.

• Manage certificates of insurance polices.

• Research claim statuses and payout information.

• Explain reasons of denial or additional documentation needed.

• File or assistance with opening new claims

Customer Service Associate (Remote)

Rentokil North America - Omaha, NE

February 2021 to July 2021

Answer inbound calls from customers to schedule, change, or cancel appointments. Answer billing inquiries and complete payments. Deal with customer complaints in a timely manner to the customers complete satisfaction.

Homemaker

Home - Omaha, NE

April 2016 to February 2021

Took care of two of my special needs step-children so that my husband could be away in the workforce. I was a stay at home mom taking care of the house and the kids. During this time I also was a full-time student getting my degree in Criminal Justice.

Home Health Aide

Cleo Martin - Omaha, NE

May 2009 to November 2014

Supported patient by providing housekeeping and daily laundry duties.Shopped for food and other household items and medical supplies. Prepared meals and snacks for the week every week. Ran errands and paid bills. Assisted patient by providing personal services, such as, bathing, dressing, and grooming. Scheduled medical appointments and transport to and from those appointments. Did scheduling and payroll for other employees. Monitored the patient's condition by charting mental and physical conditions. Administered medications.

Office Manager

Instant Tax Service - Omaha, NE

January 2008 to March 2009

Filed income taxes and reconciled tax accounts. Identified and averted problems that arose within individual or business taxes. Worked under pressure to meet demands and deadlines, especially during peak tax season dates. Assisted clients with IRS audits and financial planning.

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Tax Professional

Liberty Tax Service - Omaha, NE

January 2005 to February 2007

Determined customer refund amounts or taxes owed by completing tax preparation worksheets and accurately entering information into the database. Provided information about products and services. Marketed business to promote new clientele. Recruited and trained waver staff. Trained and developed other employees to prepare taxes. Collected tax updates for informing clients of new laws and filing procedures.

Satellite Manager

Aksarben TV & Digital Services - Omaha, NE

February 2003 to April 2005

Dealt with customers and installers on a daily basis to ensure installs and repairs in a timely manner. Handled the responsibility of cash, check, and credit card payments. Managed various websites to set up and establish new customers. Created spreadsheets and billing invoices. Resolved all customer concerns and complaints.

Assistant Office Manager

Ace Construction - Blair, NE

March 2001 to March 2003

Planned. Budgeted, and Coordinated through supervisory personnel. Purchased office supplies and roofing materials needed to complete various jobs throughout the surrounding areas. Carried out detailed assessments in order to reduce the chance of fraudulent claims. Negotiated payment with clients and insurance companies. Filed insurance claims and processed all payments received. Education

High school or equivalent in College Prep

Northwest High School - Omaha, NE

None in Criminal Justice

National American University-Rapid City - Bellevue, NE Skills

• CSR

• Customer Care

• Customer Support

• Customer Service

• Call Center

• Tax Experience

• Account Reconciliation

• Communication skills

• Live chat

Assessments

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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