Eunice Kaseu

**** * ***** **.

Overland Park KS, 66223

ad14pb@r.postjobfree.com

913-***-****

Objective

Energetic and results-driven sales associate with 5 years of experience in retail sales. Seeking to leverage my proven track record of meeting and exceeding sales targets, exceptional customer service skills, and in-depth product knowledge to contribute to the success of Lish-D Pharmacy, Jaber Cosmetics, and Authentic African Cuisine. Professional Experience

Customer Service Representative — Tide Dry-cleaners 10/2023–present

Duties

● Greet customers upon entering the store, and provide excellent customer service.

● Help customers by providing product and service information and solving technical issues in person or over the phone.

● Process customers orders

● Assemble the orders once cleaning is finished

● Handle customers drop-offs and pick up.

● Process payments.

Sales / Customer Service Associate — Authentic African Cuisine Shawnee Kansas

05/2022–present

Duties

● Consistently achieve and exceed monthly sales targets by 20%, resulting in recognition as a top-performing sales associate.

● Greet and engage with customers in a friendly and approachable manner, providing services information and addressing inquiries.

● Develop and maintain strong customer relationships, leading to a 30% increase in repeat business.

● Effectively handle customer objections, providing solutions and upselling complementary products.

● Collaborate with team members to achieve the business goals. Owner/Operator — Jaber Cosmetics Retail Store

Kisumu, Kenya

2017–019

Duties

● Maximise revenue, profit, cash flow and income.

● Manage marketing and sales.

● Keep customers engaged throughout the sales process.

● Manage inventory and stocked up shelves.

Part-time Sales Associate — Lish-D Pharmacy

Kisumu, Kenya

2013–2019

Duties

● Greet customers and welcome customers to the store.

● Work with the pharmacist to dispense over-the-counter (OTC) medicine.

● Assist in managing customer inquiries and product demonstrations.

● Conduct inventory checks and restocked shelves to ensure product availability.

● Operate cash registers and processed customer payments accurately.

● Actively listen to customer feedback and relay valuable insights to the business for product improvement.

Procurement Internship — Coast Water Works Development Agency Mombasa, Kenya

01/2017–06/2017

Duties

● Assist with day to day procurement functions in the development of Request for Proposal(RFP)and Request For Qualification(RFQ).

● Assist with Purchase Orders(POs).

● Assist with updating and organising contracts tracking files for various types of contracts.

● Assist with administration and special initiatives as assigned. Volunteer

Secretary — Calvary connections Singing Group

Overland Park Kansas

2022–present

Duties

● Organise and service meetings (producing agendas and taking minutes).

● Coordinate and confirm engagement dates.

● Keep track of membership lists and announcement lists.

● Type and prepare reports.

● Filing.

Education

Associate degree in Business Management — University of Nairobi Nairobi, Kenya

2013–2014

Certificate, Purchasing and Supplies (Logistics) — University of Nairobi Nairobi, Kenya

2013

High School Diploma — Mbaraki Girls Secondary

Mombasa Kenya

2010

Skills

● Customer Service

● Ethical and trustworthy

● Product Knowledge

● Communication

● Empathy

● Organisational skills

● Resilience

● Continuous learning

● Analytical thinking

● Team Collaboration

● Problem-Solving

● Time Management

● Adaptability

Bilingual Fluency

● English (Primary fluency)

● Swahili (Primary fluency)

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