ELAINE SIMMONS

**** ******* ****, ******** ** ***05

EMAIL: ad14o2@r.postjobfree.com

EXPERIENCE

HOWARD SAVINGS BANK SEPT 1972- APRIL 1981

CUSTOMER SERVICE OPERATOR/ MORTGAGE TAX PREPARER

• RESPONSIBLE FOR ANSWERING ALL INCOMING CALLS AND TRANSFERRING TO DIFFERENT DEPARTMENTS (MORTAGE, TAX, CHECKINGS AND BRANCH MANAGERS).

• SENT OUT TAX ASSESSORS TO DIFFERENT BURROUGHS IN N.J.

• ASSISTED WITH DEPT COLLECTIONS (PERSONAL, CAR, MOTAGE AND STUDENT LOANS)

NJ BELL MAY 1981-DEC 1983

CUSTOMER SERICE REP/ TROUBLE SHOOTER

• OPENED AND CLOSED TICKETS IN THE TROUBLE SHOOTING DEPT ONCE TROUBLE WAS FIXED OR REPAIRED

• TESTED BACK ENDS OF MERLIN PHONES

• ASSITED WITH PBX SYSTEMS FOR BUSINESSES AND HOSPITALS

AT&T JAN 1984-MAY 2016

CUSTOMER SERVICE REP/TROUBLE SHOOTER

• 1989-TECHNICAL DISPATCHER- IN CHARGE OF ASSIGNING WORK LOADS TO FIELD TECHNICIANS

• 2001- COMMUNICATION TECHNICIAN – RESPONSIBLE FOR WORKING ON BMP TICKET SYSTEMS FO REPAIR

• REMOTE TESTED HEAD-TO-HEAD WITH VARIOUS PHONE COMPANIES SUCH AS: VERIZON, FRONTIER, AND MORE. ALSO, ASSITED WITH CIRCITS SUCH AS T1’S, IBR’S, T3’S AND ETHERNET CIRCUITS USING LOOKING GLASS SYSTEMS)

EDUCATION

GUMBERY HIGH SCHOOL 1968-1972

HIGH SCHOOOL DIPLOMA

AT&T TECHNICAL 1986-1988

2 YEAR TECHNICAL DEGREE

CERTIFICATIONS/SKILLS

• NETWORK A PLUS CERTIFICATION

• COMPUTER LITERACY SKILLS (TYPING, DATA ENTRY)

Contact this candidate