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Customer Service Food

Location:
Oak Hills, CA, 92344
Posted:
December 20, 2023

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Resume:

Michael M. Carrasco

***** ****** **. *** *****, CA 92344

760-***-**** Email: ad14lf@r.postjobfree.com

Summary

Experienced, bilingual, and empowered Certified Chef with a competitive spirit to be the best with proven success in a multitude of culinary cuisines, team leadership, associate development, policy and procedure implementation, written and verbal communication and planning implementation to successfully achieve and surpass desired results.

Professional Accomplishments

Supervising Chef and Specialty Cheese Maker

Drake Family Farms and Creamery: 2010 -Current (12yrs.) Responsible for the successful day to day operation of the business including timely food service, food quality, food safety, scheduling, packaging, testing and temperature monitoring. Responsible for training a diverse and knowledgeable team to achieve desired execution and expectations. In addition, I am a specialist in cheese making.

Started operation from “ground floor” to current

Implemented food safety standards and employee training program including Serv-Safe, Food Borne Pathogens eradication

Drafted current HAACP documents/plan

Scheduling of employees

Maintained ingredient and food supply receipts/orders and required logs

Menu Planning

Managed special events as related to food service Production Customer Service Manager

Orepac Mfg. and Dist. Ontario, CA: 2007-2008

Responsible for providing outstanding customer service and positive customer experience. Served as a bilingual liaison (Spanish) for both the company and customers.

Supervised and oversaw orders and sales for accuracy to high profile customers

Balanced stock and inventory for the west coast warehouse-decreased Inv. Shrink 30%

Implemented training courses for new employees increasing productivity and employee retention

Conducted weekly customer service and team meetings

Professional Development

Graduate International Culinary School at the Arts Institute, Santa Ana, CA

Preventing Discrimination and Sexual Harassment, online course requirement

Preventing Violence in the Workplace, online course requirement

Successful Diversity in the Workplace, online course requirement

Increasing Personal Effectiveness, online course requirement

*References provided upon request



Contact this candidate