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Customer Service Retail Sales

Location:
Essex, MD
Posted:
December 20, 2023

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Resume:

Ayesha Westmoreland

Baltimore, MD *****

ad14l7@r.postjobfree.com

+1-410-***-****

Results-Focused Management professional offering 15+ years of Progressive Leadership Experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity, customer service and technical skills that are critical to a successful business. Authorized to work in the US for any employer

Work Experience

Cosmetology Instructor

Baltimore Beauty and Barber School - Lutherville-Timonium, MD June 2023 to Present

I am educating future beauty professionals in the art of cosmetology. As a Cosmetology Educator I instruct, lead, mentor, and motivate our students to achieve success while using our exclusive curriculum.Other tasks include assisting with orientations, open houses, and other admissions-related activities.

Colorist Educator

Madison Reed Hair Color Bar - Bethesda, MD

March 2022 to November 2022

• Acted as a product educator and drove retail sales through product knowledge and motivation.

• Acted as the color bar main trainer and mentor by planning and executing ongoing training, one-on- one coaching and mentoring.

• Actively worked in the Hair Color Bar providing all color services, including but not limited to; all over color, roots treatment, roots and gloss treatment, highlights, toning glaze treatment, and blowout services

• Performed additional services as needed, such as, consultations, shampoo and blowout services, and as well as retail product recommendation.

• Trained Stylists on latest color application methods as well as educated professionals on new color launches.

Counter Manager

Anastasia Beverly Hills - Towson, MD

August 2021 to January 2022

• Cosmetic artistry

• Brow shaping

• As a ABH Esthetician my role was to lead and model strong service and selling skills, as well as drive service and sales.

• As a ABH Esthetician I provided the ABH signature waxing service, and abided by all state laws for safety and sanitation.

• Worked in partnership with ABH and Nordstrom by successfully planning and conducting services and events at store level.

• Executed timely reporting practices

• Formed collaborative relationships in addition to building a repeat established clientele

• Banking, inventory and Managed daily operations

Salon Leader

Ratner Companies L.C - Towson, MD

July 2015 to June 2020

• Interface with 500+ customers per week

• Managed all areas of salon operations, including appearance, performance and sales of products.

• performed Daily/Weekly Cash Audits

• Empowered Assistant Salon Leaders, Shift Leaders and Stylist to ensure smooth business operations

• Surpassed revenue goals in four consecutive quarters.

• Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

• Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.

• Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.

• Placed inventory orders, monitored shelf stock and tracked expenses

• During tenure, hired, developed and managed 22 cosmetologists.

• Recruited and hired new employees based on company needs and cultures.

• Collaborated with staff members to plan training seminars and team-building events.

• Successfully Grand opened New Salon

Assistant Salon Leader

Ratner Companies L.C - Towson, MD

October 2014 to July 2015

• Assisted in daily operations such as banking, ordering and scheduling

• Mentored and developed Cosmetologists

• Promoted and sold salon services and products. Recommended home hair care regimens and treatments.

• Maintained industry knowledge through continuing education, training and monitoring of industry publications

Education

Cosmetologist in Cosmetology Education

Empire Beauty School - Baltimore, MD

August 2001 to July 2002

Skills

• Leadership

Awards

NATIONAL SALES AWARD

Certifications and Licenses

Cosmetology License

Publications

2016 BLACK HAIR SOPHISTICATES MAGAZINE "SENSATIONAL AWARD" Additional Information

Management Training such as:

• Coaches Playbook

• Culture of Networking

• Culture of Greatness

• Management and Facilitation

Extensive training in

• Textured Trends Management

• Hair Extensions



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