Customer Service Retail Sales
Resume:
Ayesha Westmoreland
Baltimore, MD *****
********************@*****.***
Results-Focused Management professional offering 15+ years of Progressive Leadership Experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity, customer service and technical skills that are critical to a successful business. Authorized to work in the US for any employer
Work Experience
Cosmetology Instructor
Baltimore Beauty and Barber School - Lutherville-Timonium, MD June 2023 to Present
I am educating future beauty professionals in the art of cosmetology. As a Cosmetology Educator I instruct, lead, mentor, and motivate our students to achieve success while using our exclusive curriculum.Other tasks include assisting with orientations, open houses, and other admissions-related activities.
Colorist Educator
Madison Reed Hair Color Bar - Bethesda, MD
March 2022 to November 2022
• Acted as a product educator and drove retail sales through product knowledge and motivation.
• Acted as the color bar main trainer and mentor by planning and executing ongoing training, one-on- one coaching and mentoring.
• Actively worked in the Hair Color Bar providing all color services, including but not limited to; all over color, roots treatment, roots and gloss treatment, highlights, toning glaze treatment, and blowout services
• Performed additional services as needed, such as, consultations, shampoo and blowout services, and as well as retail product recommendation.
• Trained Stylists on latest color application methods as well as educated professionals on new color launches.
Counter Manager
Anastasia Beverly Hills - Towson, MD
August 2021 to January 2022
• Cosmetic artistry
• Brow shaping
• As a ABH Esthetician my role was to lead and model strong service and selling skills, as well as drive service and sales.
• As a ABH Esthetician I provided the ABH signature waxing service, and abided by all state laws for safety and sanitation.
• Worked in partnership with ABH and Nordstrom by successfully planning and conducting services and events at store level.
• Executed timely reporting practices
• Formed collaborative relationships in addition to building a repeat established clientele
• Banking, inventory and Managed daily operations
Salon Leader
Ratner Companies L.C - Towson, MD
July 2015 to June 2020
• Interface with 500+ customers per week
• Managed all areas of salon operations, including appearance, performance and sales of products.
• performed Daily/Weekly Cash Audits
• Empowered Assistant Salon Leaders, Shift Leaders and Stylist to ensure smooth business operations
• Surpassed revenue goals in four consecutive quarters.
• Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
• Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
• Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
• Placed inventory orders, monitored shelf stock and tracked expenses
• During tenure, hired, developed and managed 22 cosmetologists.
• Recruited and hired new employees based on company needs and cultures.
• Collaborated with staff members to plan training seminars and team-building events.
• Successfully Grand opened New Salon
Assistant Salon Leader
Ratner Companies L.C - Towson, MD
October 2014 to July 2015
• Assisted in daily operations such as banking, ordering and scheduling
• Mentored and developed Cosmetologists
• Promoted and sold salon services and products. Recommended home hair care regimens and treatments.
• Maintained industry knowledge through continuing education, training and monitoring of industry publications
Education
Cosmetologist in Cosmetology Education
Empire Beauty School - Baltimore, MD
August 2001 to July 2002
Skills
• Leadership
Awards
NATIONAL SALES AWARD
Certifications and Licenses
Cosmetology License
Publications
2016 BLACK HAIR SOPHISTICATES MAGAZINE "SENSATIONAL AWARD" Additional Information
Management Training such as:
• Coaches Playbook
• Culture of Networking
• Culture of Greatness
• Management and Facilitation
Extensive training in
• Textured Trends Management
• Hair Extensions
Contact this candidate