Frank (Tino) Marino

760-***-**** ad14ku@r.postjobfree.com Victorville, CA 92392 Linkedin.com/in/tino-marino-5b0330204

Propels multimillion-dollar sales growth and surpasses all corporate goals by developing engaged retail teams.

Consistent Bottom-Line Growth Multi-Store Management Operational Excellence Employee Engagement

Maximizes profits: Attained margins of up to 42%, compared to the 29% target at Lowe’s Home Improvement, by defining merchandising strategies that grew add-on sales.

Builds best-in-class teams: Doubled sales from $45M to $90M at Lowe’s Home Improvement, beating all revenue goals, while scaling the team from 175 to 350 personnel.

Revitalizes struggling teams: Reduced the “Inventory Not Found” KPI from 94% to <2%, achieving Target’s goal, by identifying and coaching underperformers; removed performance roadblocks.

Retail Operations Management

Team Enablement and Motivation

8-Figure P&L Management

Inventory Control

Staff Training and Development

Change Management

Sales Forecasting

Loss Prevention and Cost Control

Customer Service Management

Microsoft Office Suite

MS Word, Excel, and PowerPoint

Spanish (Limited Working Proficiency)

Professional Experience

GM ETL, Target 12/2022 – Present

Drove revenue growth and store operations by directing a team of 200 personnel, including 6 direct reports. Managed an annual budget of $65M.

Increased inventory accuracy from 95% to 99% within the first 2 months, meeting the 98% target. Enforced compliance with SOPs, conducted store audits, analyzed KPIs, and ensured staff accountability.

Boosted the “pick on time” metric from <96% to 98%+, hitting the corporate benchmark, by course-correcting team performance. Evaluated employee performance metrics.

Independent Personal Trainer 11/2020 – 11/2022

Drove business development through networking and social media marketing. Trained clients ranging from MMA fighters to student-athletes and fitness enthusiasts from diverse age groups. Empowered clients to achieve personal fitness goals.

Store Manager, Lowe’s Home Improvement 04/2006 – 11/2020

Spearheaded and trained a team of 350+ associates while overseeing up to 3 locations simultaneously. Utilized Workday, Microsoft Excel, Kronos, and the POS system to track performance metrics. Leveraged market research and competitive analysis to inform revenue growth strategies.

Revenue Growth and Goal Attainment

Brought in sales of up to $90M annually and consistently met inventory budget; maintained the budget within 0.8% of overall sales; promoted healthy competition.

Exceeded all sales and profit targets by 10%+ every year; analyzed reports to identify and recognize top sellers.

Awarded for achieving the highest attachment rate and won several awards for retail sales excellence.

Consistently achieved the highest rating of “exceeded expectations” in 90% of annual performance reviews.

Boosted sales to business owners with high average spend by defining marketing strategies and introducing a personalized, consultative selling approach.

High-Performing Team Development

Drove leadership development while serving as a district trainer for up-and-coming store managers. Enabled the promotion of 7 assistant managers to store managers by proactively mentoring staff.

Increased employee engagement score from the lowest rank to the highest out of 14 stores in the district by establishing a rewards and recognition program.

Consistently met corporate benchmarks for Customer Service scores by delivering regular feedback to employees. Adopted a hands-on leadership approach with a player-coach mindset.

Minimized knowledge silos and strengthened collaboration across multiple locations by building relationships with other store managers and district managers in the region.

Improved add-on sales for a location under another store manager by proactively providing mentorship on product merchandising. Guided store managers on sales, inventory management, and employee engagement.

Continuous Improvement and Operational Excellence

Achieved all inventory shrink goals and ensured inventory accuracy by instating a policy for category-specific weekly cycle counts.

Met deadlines for the largest reset of stores by identifying performance bottlenecks for external agencies; won leadership buy-in for insourcing operations, leading to an enterprise-wide reset strategy change.

Passed all internal and OSHA audits without any violations. Coached employees on safe work practices and instituted daily exercise routines to minimize the risk of injury. Served as the District Fitness Captain.

Maintained steady revenue growth and mitigated out-of-stock events during the pandemic by instituting a policy to limit customers’ purchasing volume. Motivated staff to ensure 100% compliance with PPE policies.

Elevated employee safety and security standards by championing a change in the “drive around” policy as a spokesperson for 180 stores across California, Arizona, Hawaii, and Texas.

Previous Promotion Track at Lowe’s Home Improvement: Customer Service Associate (08/2000 – 02/2001), Sales Specialist (02/2001 – 08/2001), Department Manager (08/2001 – 08/2002), Assistant Store Manager (08/2002 – 10/2002), Sales Manager (10/2002 – 04/2005), Operations Manager (04/2005 – 04/2006).

Additional Information

Volunteer at Lowe’s Heroes: Contributed towards remodeling a women’s and children’s shelter, elementary school, library, and low-income area playgrounds.

Coach: Coached youth football and basketball for 12 years.

Education: Completed Training on Situational Leadership from The Reed Group.

Frank Marino Page 02 760-***-**** ad14ku@r.postjobfree.com Linkedin.com/in/tino-marino-5b0330204

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