Aleta Parcell Springer

PO Box *** Lake Stevens, WA 98258

808-***-**** ad14ki@r.postjobfree.com

Experienced, creative professional with a diverse skill set. Able to meet project deadlines and juggle multiple competing demands. Resourceful problem-solver with high standards for deliverables. Highly accountable, detail-oriented, and calm under pressure.

● Business Administration

● AR/AP

● Writing, Editing

● Troubleshooting and Problem Resolution

● Tax Credit

● Property Management, Real Estate

● Event and Travel Planning

● Project Management

● Communications and Client Satisfaction

● Medical Office, Billing and Terminology

PROFESSIONAL EXPERIENCE

Compliance Specialist – Housing Hope March 2023 to May 2023

Contract Position

Aided applicants with subsidized housing

Understanding of Tax Credit and other subsidized programs

Annual certifications and compliance support

Leasing and move in assistance

Customer Service and client liaison

Assistant Manager/Tax Credit Compliance Specialist – The Reserve at Everett/Indigo Real Estate October 2022 to February 2023

Provided assistance to Senior residents in Tax Credit community

Responsible for preparing and submitting resident annual Tax Credit Certifications

Leasing assistance

Assisted the Property Manager with all aspects of operating a 180 unit 55+ apartment community Compliance Specialist – Housing Hope July 2022 to October 2022

Contract Position

Aided applicants with subsidized housing

Understanding of Tax Credit and other subsidized programs

Annual certifications and compliance support

Leasing and move in assistance

Customer Service and client liaison

Owner/Partner – Worker Dronz LLC, General Contractors January 2015 to Present

Assist with all aspects of home remodeling

Provide real estate marketing assistance, including photographs and drone videos

Product sourcing, ordering, tracking

Liaising with sub-contractors and clients

Administrative duties associated with running a small business

Taxes and licensing document preparation

Clinician – Inland Medical Evaluations, September2019 to December 2020

● Intake for OSHA independent evaluations

● Provided support by greeting, checking in patients, completion of intake paperwork

● Assisted doctors with equipment and facilities issues, chaperoned exams, enforced HIPAA protections, coordinated lunches

● Pivoted to retrofit several offices and changed procedures to comply with COVID 19 lockdowns and protocols

● Stocked, cleaned, and maintained exam rooms and office areas to meet COVID 19 protocols

● Supplies purchasing and management

● Processed daily paperwork and daily dictations, remotely downloaded transmissions

● Traveled to remote offices, worked with a variety of doctors and clients Office Manager – Northwest Mills and Specialty Grains, March 2019 to September 2019

● Responsible for all aspects of running the office of a successful artisanal food production company

● AR/AP, invoicing, grain ordering

● Customer service and client liaison

● Shipping and freight management for large national and international orders

● FEMA Certified Crisis Management Officer, and member of SQF food safety program Customer Care Center – Parker Services, Call Center, January 2019 to March 2019

● Contract position

● Assisted callers in a busy financial institution call center Human Resources Manager – Cascade Companion Care, October 2013 to November 2014

● Responsible for all aspects of the hiring and orientation process

● Oversight of performance and retention for 100+ employees

● Ensured compliance with all WA State laws and oversight of all licensing requirements

● Spoke to CNA classes, at job fairs, and additional employee recruitment opportunities Marketing and Admissions Director – Everett Plaza Assisted Living, May 2012 to April 2013

● Handled all phases of admissions, from initial contact to move-in follow up

● Increased occupancy by more than 20% -- Highest level in more than 5 years

● Liaised with physicians, families, residents, and staff for smooth admission process

● Developed a successful marketing plan for increased occupancy and revenues Business Office Manager – The Springer Group/AIL, July 2009 to October 2012

● Hired and managed insurance sales agents, responsible for all HR functions

● Knowledge of Hawaii health and life insurance laws and regulations

● Ensured policies were issued and delivered

● Resolved policyholder problems and concerns

Owner/Real Estate Salesperson – 4% Realty Hawai’i, October 2003 to October 2012

● Managed and tracked real estate purchase and sales transactions

● Ensured company success through diligent compliance practices and excellent customer service

● Liaised with buyers, sellers, lenders, real estate professionals, title companies and contractors

● Managed company accounts and property management contracts Front Office Manager – Aston Kona-by-the-Sea, September 2007 – July 2009

● Managed and trained guest services agents

● Handled and resolved all reservations, and guest service and condo-owner association issues

● Positively responded to and resolved all social media comments and issues

● Responsible for all invoicing and general ledger accounting

● Specialized in monthly occupancy, forecasting and trending, and quarterly budgets DEGREES and LICENSES

Western Washington University BA, Speech Communications Washington State Department of Licensing General Contractor License Washington State Department of Licensing Real Estate Broker License FEMA Certified Crises Management Officer

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