Customer Service Public Relations

Sara “Sally” J. Kopke

**** *. *** ****** **** 402-***-****

Hastings, NE 68901 ad14jv@r.postjobfree.com

Summary: Experienced professional with excellent research, time management, organizational and problem solving skills. Expert in public relations in various settings in working with customers and staff, in a variety of clerical duties and assignments, in various customer service roles. Skilled in disseminating information: reporting to management, staff and corporate offices, regarding policies and data pertaining to local, state, and federal regulation with strict adherence to confidentiality. Competent receptionist, intercom, conference calls and business computer program experience. Extensive money- handling experience and lead management experience. Past experience in teaching students of all age levels, parents and staff . Experienced in community service volunteer organizations locally and region-wide.

Education: B.A., University of NE at Kearney (Hastings College/Doane College +46 hrs)

Major: Education

Minor: Public Relations/Art History

Experience:

May 2022-June 2023 Animal Clinic of Hastings, Hastings, NE Customer Service Representative/Receptionist/Administrative Assistant

Responsible for answering phones, scheduling appointments and front-end customer service with clients.

Experience in maintaining accurate files, sending and receiving correspondence and greeting clients and customers.

Created spreadsheets and reporting expenses to manager as well as computer experience with office software such as PowerPoint, Microsoft Excel, Word, and other business related computer programs.

Skilled in preparing presentation materials as well as editing and proofreading business documents and taking dictation and recording minutes of business/client meetings.

Assist with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.

Managed inventory of assets and supplies and submitting invoices.

April 2009-May 2019 SJK Productions®: “Extraordinary Women in History” Living Historical Presentations – Owner/Presenter/Director/Research Advisor

Researcher/Director/Writer/Presenter of Living Historical Presentations related to extraordinary women from the past.

Public Presentations bringing history to life of women’s accomplishments and issues under dealing with harsh conditions in society of the times.

Researcher, writer, developer of information presented to a variety of audiences and venues regarding women who were instrumental in changes and impact made in the world around them.

Presenter of Educational Living Historical Presentations regarding historically accurate researched scripted performances. Historical presentations depicting women from the past i.e. 1750’s to 1960’s. Assisted students and adults in researching family history using a variety of technology.

Aug.1989-May 2017 Doniphan-Trumbull Schools, Doniphan, NE and Trumbull, NE

Teacher/Curriculum Development/School Improvement Team

Developed and coordinated public relations meetings in various settings

Worked as a teacher for grades pre-K-6

Designed and coordinated curriculum design programs for various subjects in school setting

Identified/tested/assessed students using various assessment programs

Performed testing and student placement according to state and federal guidelines

Performed duties with diligence according to district, state and federal policies as a team member for school improvement and accreditation

Team leader for Crisis Team/School Safety Team and instructor for Red Cross CPR/AED/First Aid

Served on G.E.O.N. Nebraska State Geographic Educators of NE –Standards Committee

Used critical thinking skills to solve problems, interpreted instructions from administrators, and supervisors, in accordance with district, state, federal recommendations and requirements in and efficient and productive manner.

Complied with district, state, and federal policies NDE Title I/II

Developed and designed new programs to involve students, parents, staff, and community members

Completed required district, state, and federal forms and invoices as required in an accurate and timely manner

Served as School Safety Public Liaison for safety and crisis incidents

Developed and implemented Student Teacher/Para Mentoring Program

Supervised, trained, and mentored several student teachers and Para-professional staff

Technology Team Committee Co-Chair, (School-wide )

Gordman’s Retail Stores (1/2 Price Stores) Hastings, NE

Customer Service-Customer Relations

Performed duties associated with supervision of cashiers and customer service. Assisted with supervision of 10-25 cashiers during all times of year including high volume sales times such as “Back to School” and Christmas sales.

Offered general customer relations for various businesses and organizations regarding policies related to community donations and vouchers.

Assisted management in relaying pertinent information and policy information to staff providing administrative support; file documents, completed cash count in and register reconciliation of sales

Delivered customer service, sales and merchandising of products

Monitored inventory and served and worked with loss control specialist

Experienced in scheduling of employees and events

Activities/Affiliations:

*Public Speaker-Presenter- NE Historical Citizens/Events 2001-2020

*Public Speaker-Presenter-Senior Citizens- Identity Theft 2012-Present

*Prevention and Scam Prevention in conjunction with NE Attorney General

*G.E.O.N.-NE State Standards Committee Member 2003-2016

*P.E.O. –Past President/Vice President/Member 1983-Present

*Church Sunday School Teacher/Curriculum Director 1990-2012

*Team-Mates:-School Mentoring Program-Volunteer 2007- 2014

*A.D.K. (Teacher Sorority)- Member- Technology Rep. 2008- 2012

*Meals on Wheels- Volunteer 2005- 2009

*Hastings Museum- Volunteer 2003- Present

*Heartland Pet Connection- Volunteer 2005- 2014

*C.E.R.T. (Community Emergency Response Team) 2010-2016

*Instructor/Trainer Red Cross- CPR/AED/First Aid 2007-Present

*National Association of Black Educators-member 2000-Present

*Hastings Black History Day: Co-Director/event planner 2001-2005

*NE Historical Society: Adams/Douglas/Custer/Franklin 2002-Present

*Hastings College Community Liaison-Multicultural Affairs 2004-2008

*District Leader/Sponsor “National History Day” 2000-2012

Awards/Honors: NE State “Title Parent of the Year” May 2002

Trumbull School Teacher of the Year May 1995

Author/Presenter- “How to Get Your Kid to College” April 2005

Author- Children’s Book-“Blood of the Same Color: June 2007

Ponca Chief Standing Bear”

Dr. Robert Manley Award Recipient- State of NE April 2009

Developed-Directed Hastings First Multicultural Fair Feb. 2001

Highlights: *Excellent communication skills *Public speaking and presentation skills

*Strong research skills *Customer/Public Relations skills

*Excellent analytic skills *Critical thinking skills

*Outstanding interpersonal skills *Leadership abilities

*Attention to detail *Positive workplace attitude

*Experience in preparing documents *Experienced in scheduling staff

*Excellent organizational skills *Computer and technology skills

*Strong work ethic and dependable *Flexibility and able to multitask

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