NAVYA SHYAMALA

ad14iy@r.postjobfree.com 773-***-****

SUMMARY PROFILE

Knowledgeable professional eager to leverage knowledge in health, business, and data-oriented roles to deliver outstanding results.

Innovative and critical thinker efficient with relevant software and technology for data analysis and reporting like SQL.

Strong understanding of Pharmacology, Medical Terminology, and Human Anatomy.

Proficient in Microsoft Office, Microsoft word, Ms excel, and Microsoft PowerPoint.

Completed industrial training program in SIONC PHARMACEUTICALS PVT.LTD on areas of Quality Assurance, Quality Control, and Production.

Participated in start-up business and gained exposure to business operations. EDUCATION

Governors State University, University Park, Illinois Master of Science, Health Informatics, Expected 2024 NRI College of Pharmacy, Agiripalli, Jawaharlal Nehru Technological University Kakinada Bachelor of Pharmacy, 2019

AWARDS

Milestone Achiever Award, Trainergoesonline, 03/2022 Acing it Award, Trainergoesonline, 04/2022 RELATED EXPERIENCE

Episource Pvt Ltd, Vijayawada

MEDICAL CODER (08/01/2020 – 11/28/2020)

Coded for risk adjustment models, such as Hierarchical Condition Category (HCC) coding.

Analyzed medical records and claims data to identify opportunities for risk adjustment coding.

Possessed strong knowledge of ICD-10-CM guidelines and risk adjustment role in healthcare. Abiding with regulatory requirements and guidelines, such as HIPAA, PHI, and CMS policies.

Proficiency in using coding software and electronic health record systems. Apollo Sugars Clinic Ltd, Hyderabad

CHRONIC CARE EDUCATOR (12/05/2019 – 07/30/ 2020)

Acted as Educator for diabetes patients, involving counseling about diet and chronic problems associated with Diabetes and drugs associated with clinical trials.

Helped patients to manage the condition and to prevent and treat complications.

Assisted people in lifestyle transformation and cope with the emotional challenges this chronic condition. BUSINESS EXPERIENCE

Trainergoesonline, Marketing Agency, Mumbai, India SENIOR INSIDE SALES ANALYST (11/18/2021 – 07/31/2022)

Proficient in finding outbounds through different channels like Instagram, Facebook, and Linkedln using different strategies.

Managed data on Excel sheets to document information.

Handed clients from different countries like the USA, Canada, and Dubai.

Helped clients manage their social media accounts by posting content, engaging with followers, and analyzing data to increase their sales from 25k to 100k per month by providing virtual assistance for their social media accounts.

Trained other virtual assistants on handling client accounts, inbounds, outbounds, and data management on Excel sheets.

Urban Company Technologies India Pvt Ltd (formerly Urban Clap) BUSINESS DEVELOPMENT ASSOCIATE / TEAM LEAD (05/08/2021 – 06/31/2022)

Spearheaded over 450 service professionals simultaneously with solid prioritization and multi-tasking abilities.

Handled month-on-month business metrics, monitored ongoing professional performance, addressed service failures expeditiously, communicated periodic results to plan, and provided aggregate reporting on professionals.

Managed the business operations of 4 hubs during the season with a team of 200 professionals.

Oversaw end-to-end business processes, resulting in 6000 timely deliveries in a month.

Provided strategic planning skills, resulting in a remarkable 8% reduction in request loss.

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