NELSON TROCHE – ENVIRONMENTAL SERVICES DIRECTOR

**** *. ****** **, ******, California 92868

Cell: 949-***-**** ad14iu@r.postjobfree.com

Environmental Services Director / Facilities Maintenance / Custodial – Housekeeping / Hospitality

Environmental Services Director / Facilities Operations professional and U.S.M.C. a veteran is a hands-on manager and leader who assumes all levels of responsibility in the custodial, hospitality and healthcare industries. Bilingual Spanish – English manager who leads by example, motivates and empowers employees to excel and to achieve the highest in quality and customer satisfaction. Key strengths include:

Hands-on Leader and Manager who drove daily operations for Environmental Services Departments at large public facilities including major medical centers and hotels.

Negotiator / Conflict Manager skilled in utilizing conflict as an opportunity to achieve common ground.

Operations Manager who delivers excellence in all aspects of operations and customer service.

Computer and Database Skills: MS Office, Proprietary Database skills, Kronos, BedWatch, ADP, Bedtracking, Health Connect, and Transport Tracking.

PROFESSIONAL EXPERIENCE

Regional Zone Manager

02/2021-04/23

KBS (Kellermeyer Building Services)

Managed day to day operation of the LA region which was composed of over 500 accounts from San Clemente to Paso Robles.

Managed (5) Zone Managers (3) Supervisors (4) utility workers.

Responsible for all supplies and equipment.

Conducted site walks with customers.

Conducted site walks for new business.

Site Manager

05/2020- 01/2021

Able Services

Managed day to day operation @ Medtronic Santa Ana and Virgin facility in Long Beach

Conducted audits and inventories of supplies and equipment.

Prepared schedules and assigned personnel.

Inspect work performance.

Ensure compliance with local state and federal regulations.

Maintained a safe work environment for self and employees.

Ensure all training of staff is up to date.

Assistant Director Environmental Services

09/2018 - 05/2020

Kaiser Permanente Medical Center South Bay

Managed day to day operations of the Environmental Services Department in a 245 bed Medical Center and 7 Outer Medical Office Buildings.

Manager who purchased departmental supplies.

Redesigned the entire floor care program.

Responsible for 5 Managers 7 leads and 176 union employee

Oversee contractors (Pest control, Window Cleaner, Pressure washing and various installers).

Performed daily QA checks providing feedback to the associate, customer, and Senior Management.

Administrator I

10/2016 - 03/2018

San Diego State University San Diego, CA

Managed daily operations of the Custodial Services Department in a 3.5 million building square feet to maintain out of sixty-seven (67) buildings.

Responsible for 2 leads and 43 union employees; Tony Gwynn Baseball Stadium, Softball Stadium, Tennis Courts, Peterson Gym, Jam Center Basketball facility, Fowler Athletics facility which includes all sports locker rooms and athletics offices.1 medical building, conference rooms, Student class rooms, Lecture halls, SDSU police department, Engineering Building, Laboratories and various office buildings. Oversee contractors (Pest control, Window Cleaner, Pest control, Pressure washing and various installers.

Manager who purchased departmental supplies and redesigned the entire floor care program.

Performed daily QA checks providing feedback to the associate, customer General Manager.

Operations Manager, Environmental Services 10/2014 - 9/2018 Xanitos (Kaiser Permanente), Walnut Creek, CA

Managed daily operations of the Environmental Services Department in a 255 bed Facility.

Responsible for 2 supervisors and 40 union employees; 4 medical buildings and 5 medical suites.

Manager who purchased departmental supplies and redesigned the entire floor care program.

Performed daily QA checks providing feedback to the associate, customer, and General Manager.

Director, Environmental Services 1/2013 - 10/2014

Pacific Alliance Medical Center, Los Angeles, CA

Directed operations of the Environmental Services Department in a 140 bed Hospital, Outer Medical Office Buildings and Education Center, 5 OR Suites and 2 Endoscopy Suites.

Responsible for 2 Supervisors, 35 Employees; performed Quality Assurance rounds.

Providing feedback to Directors, Associate and Customers; successful Joint Commission

Director, Environmental Services 5/2010 - 11/2012

Aramark (Palomar Medical Center), Escondido, CA

Directed operations of the Environmental Services Department in a 319 bed level 2 trauma Medical Center, Outer Medical Office Buildings which included Escondido Surgery Center (4 OR Suites 2 Endoscopy Suites and 2 Recovery wings). Palomar Continuing Care Center 96 Bed Skilled Nursing & Rehabilitation Facility.

Responsible for 3 Managers, 3 Leads and 95 Union Employees; performed Quality Assurance rounds.

Additional Managerial Assignment for Aramark (2010 - 2012):

Director, Environmental Services & Patient Transport (at St. Francis Medical Center, Lynwood, CA)

Directed operations of the Environmental Services & Patient Transport Department in a 384 licensed bed hospital Level 2 Trauma center, 5 clinics including Family Life Center, Mother and Baby Hospital and behavioral health unit.

Responsible for 4 Managers, 3 supervisors and 90 Union Employees; performed Quality Assurance rounds.

General Manager, Environmental Services 3/2003 - 5/2010

Sodexo (Alvarado Hospital), San Diego, CA

Directed operations of the Environmental Services Department in a 309 bed hospital with a California State Prison Facility, 3 medical buildings and a children’s psychiatric facility.

Responsible for 2 Managers, 3 Leads and 52 employees; implemented safety incentive program.

Successful Joint Commission; managed P&L to keep department within budget

NELSON TROCHE Page 2

Additional Managerial Assignments for Sodexo (2003 - 2010):

Operations Manager, Environmental Services (at Sharp Memorial Hospital, San Diego, CA)

Managed operations of the Environmental Services Department in a 600 bed licensed Level One Trauma Facility; coordinated hospital wide moves; responsible for purchasing of departmental supplies.

Redesigned the entire floor care program; performed daily quality assurance checks.

Operations Manager, Environmental Services (at Anaheim Memorial Medical Center, Anaheim, CA)

Direct responsibilities for up to 30 employees; clean and maintain over 330,000 square feet.

Purchasing, interviewing and hiring of new personnel.

Redesign of Area Assignments to streamline department and increase productivity

Operations Manager, Environmental Services (at St. Anthony Central, Denver, CO)

Managed Environmental Services Department operations in a 593 bed licensed Level One Trauma Center.

Coordinated hospital wide moves and purchased department supplies; redesigned entire floor care program.

Performed daily QA checks providing feedback to the associate, the customer, and General Manager.

Assistant Director, Environmental Services 1/2003 -10/ 2003

Hospital Housekeeping Systems, Hollywood, CA

Direct responsibilities of up to 70 employees; clean and maintain over 500,000 square feet.

Trained hourly and salaried management staff; organized a comprehensive floor care program.

Drove employee training and rewards program; chosen to learn HHS systems for next Director position.

Facility Manager 2/2000 - 12/2002

Service Management Systems, Lakewood, CA

Directed 45 employees; budget and inventory control; 500,000 sq. ft. building and parking lot.

Prior Professional Management Positions included:

Maintenance Supervisor, Oakley, Inc., Foothill Ranch, CA

Clean and maintain 417,000 sq. ft. building and parking lot. Oversee contractors (cafeteria, landscaping, painters, pest control and carpet); inventory control; responsibility for up to 20 employees.

Project Manager, Pacific Building Care, Seal Beach, CA

Responsible for 7,000 condominiums and public areas; meeting set-ups and floor care; 36 employees.

Senior Custodian Supervisor, UCI Medical Center, Orange, CA

Direct supervisor for up to 145 employees and 12 supervisors at a Level one adult and level two peds trauma center; budget and inventory control.

Department trainer and recycling coordinator; implemented a comprehensive PI program.

Assistant Executive Housekeeper, Hyatt Newporter, Newport Beach, CA

410 room luxury hotel with 4 main buildings 4 villas, and extensive public areas.

Managed and trained 70 employees; clean and maintain all areas; handled all purchasing; developed budgets.

Conflict Manager with ability to find common ground and gain cooperation from all parties.

Operations Systems: Proficient with systems and tools used for day-to-day operation of a facility. Skilled at navigating myriad hospital operations systems to retrieve data accurately and effectively.

Business Communicator: presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience. Fluent in Spanish and English.

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