PROFILE SUMMARY

EXPERTISE

Human Resource Management

Operations Management

Talent Acquisition & Retention

Recruitment Process

Employee Relations

Payroll Administration

Project Management

ERIC NORR

HUMAN RESOURCES-BUSINESS ADMINISTRATION

CORE SKILLS &

COMPETENCES

ad14ii@r.postjobfree.com 503-***-**** 18850 NW Rock Creek Cir, #307, Portland, OR 97229 EDUCATION

HUMAN RESOURCE

MANAGEMENT CERTIFICATE

University of Phoenix Tempe, AZ

In-Progress

MASTER OF SCIENCE:

PSYCHOLOGY, INDUSTRIAL-

ORGANIZATIONAL

PSYCHOLOGY

University of Phoenix Tempe, AZ

May 2023

BACHELOR OF SCIENCE:

MANAGEMENT

University of Phoenix AZ

October 2020

HIGH SCHOOL DIPLOMA

Oak Ridge High School - Orlando

May 1987

Performance-focused professional with experience in identifying organizational needs and optimizing productivity, service quality, and profitability. Proficient at overseeing personnel management procedures, including staffing and dismissal, and leading programs that promote excellent employee-business relations. Capable of establishing processes that support compliance with regulations and ethical conduct of employees. Competent in coordinating effective and budget-friendly operations and directing the successful completion of various initiatives. Geared to collaborating with every pertinent stakeholder to formulate plans and lead projects that enhance output and guarantee superior outcomes.

WORK EXPERIENCE

COMPLAINTS RESEARCH SPECIALIST SEPTEMBER 2020 – PRESENT Wells Fargo

Investigate, evaluate, and resolve consumer complaints and feedback, identify patterns, and guarantee that Wells Fargo's policies and procedures were upheld.

Resolve escalated concerns by liaising with clients and the company, offering prompt and efficient resolutions while maintaining precise records of the complaints and their outcomes.

Interface with management to pinpoint and apply system and process enhancements for customer service.

Deliver regular updates on complaint patterns and customer satisfaction for management and other stakeholders.

Design and implement training courses for customer support representatives to enhance complaints management and participated in initiatives and projects to improve customer service.

PATIENT ACCESS SPECIALIST DECEMBER 2019 - JUNE 2020 Aerotek/Kaiser Permanente

Upheld performance standards by monitoring superior and high-caliber performance indicators to enhance productivity and profitability.

Gathered insurance information from patients and assessed eligibility for specific benefits provided.

Guaranteed patient privacy by adhering to HIPAA privacy rule standards and maintaining the security of private medical records.

Verified patient data in the electronic medical records system is accurate, including insurance information, medical history, and demographics.

Partnered with clinical and administrative personnel to guarantee efficient patient flow while upholding patient privacy and confidentiality in compliance with healthcare laws. ENROLLMENT SPECIALIST AUGUST 2018 - FEBRUARY 2019 CVS- Advanced Care Scripts Healthcare

Confirmed health insurance and benefits and worked with third-party administrators and insurance companies to establish coverage.

Examined statistical enrollment data, assessed client requirements to offer specialized insurance solutions, and generated necessary management reports.

Processed incoming enrollment applications and supporting documentation appropriately, ensuring patient insurance information and demographic data were current.

Verified insurance compliance and eligibility while interacting with patients and healthcare providers to obtain the required enrollment data.

Assisted internal departments in resolving enrollment-related challenges and supported the development and execution of enrollment process enhancements.

Proven ability to lead and

communicate with external and

internal stakeholders to streamline

processes and guarantee that all

operational activities are carried

out per corporate policies and

guidelines.

Exhibited proficiency in overseeing

the hiring, firing, and selection of

underperforming employees and

managing the casting, audition,

assessment, and choice of

performers.

Aptitude to establish and

supervise the allocation of

budgets, keeping an eye on

spending to ensure it stays within

set boundaries.

Strong capacity to resolve

managerial challenges, financial

discrepancies, and deliver

exceptional change management.

Superior interpersonal skills for

building substantial relationships

with partners and trans-disciplinary

professionals.

Regulatory Compliance

Client/Vendor/Stakeholder Management

Budget Creation & Maintenance

Relationship Management

Process Improvement

Training & Development

Strategic Planning & Scheduling

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